Director of Variable Operations Support | Raleigh, NC

Element Partners•Raleigh, NC

25d•Onsite

About The Position

The Director of Variable Operations Support will provide guidance, analytics, and accountability for various operational areas including Pre-Owned Pricing, Pre-Owned Acquisition, Trade-In Appraisal Optimization, Reconditioning Optimization, New Car Inventory Analytics, and Service Loaner Optimization. This role is crucial for driving growth in both New & Pre-Owned Retail business and improving profitability. The Director will collaborate with RVPs, Regional Aftersales Directors, and store leadership to ensure operational efficiency, implement strategic initiatives, and share best practices. They will also support dealership standardized policies and processes, and mentor Dealership Operations’ Managers, Team Leads, and Supervisors. Additionally, the role involves supporting the Inventory Management Team with in-store training, identifying efficiency opportunities, and conducting observational audits to ensure compliance with the Pre-Owned Playbook and achieve best-practice performance. The Director will prepare and organize internal/external reviews and presentations for leadership teams, conduct ad-hoc special projects, monitor KPIs, compile monthly reporting packages, and address inquiries from Dealership Operations Teams. Ad-hoc analysis and reporting to support the business, along with other assigned duties and special projects, are also part of the role.

Requirements

Bachelor’s degree or equivalent work experience is required.
Proficient in various desktop tools including MS Office programs (i.e. Outlook, Excel, Word, PowerPoint, Visio, Sharepoint).
5+ years’ experience at leadership level with multiple levels of reporting relationships strongly preferred.
5+ years of dealership experience in various aspects of both the variable and fixed operations (which may include sales advisor, F & I consultant, New Sales manager, Pre-Owned Sales manager or similar related work experience.

Responsibilities

Provide guidance, analytics and accountability for Pre-Owned Pricing, Pre-Owned Acquisition, Trade-In Appraisal Optimization, Reconditioning Optimization, New Car Inventory Analytics and Service Loaner Optimization.
Drive opportunities to grow both New & Pre-Owned Retail business and improve profitability.
Provide guidance and collaboration to RVPs, Regional Aftersales Directors and store leadership to ensure operation efficiency including store specific improvement, strategic implementation and best practice sharing.
Actively support all of dealerships standardized policies and processes throughout the operations.
Actively assist in the development and/or mentorship of Dealership Operations’ Managers, Team Leads and Supervisors.
Support the Inventory Management Team by providing ongoing In-Store training, support of the store operational teams with efficiency opportunities and observational insights to ensure maximum returns on our investments.
Conduct in-store observation audits to ensure compliance of the Pre-Owned Playbook and provide recommendations and strategies to obtain best practice level performance.
Prepare and organize internal/external reviews, including presentations when required to the Dealership Operations and Executive Leadership Teams.
Conduct any Ad Hoc special projects per Vice-President of Inventory Optimization request.
Monitor KPIs and identify opportunities to improve, and identify areas of concern.
Compile and organize monthly reporting packages for Leadership Team presentations.
Field and address inquiries and questions on various KPIs, metrics, and procedures from the Dealership Operations Teams.
Perform ad-hoc analysis and reporting to support the business.
Perform all other duties and special projects as assigned.