Director of Underwriting Operations and Compliance

Berkley•Philadelphia, PA

14h

About The Position

The Director of Underwriting Services plays a key role in overseeing all underwriting operations and support functions. Reporting directly to the Chief Information Officer, this position is accountable for establishing the strategic direction, providing leadership, and ensuring efficient management of the organization’s underwriting support and compliance activities. The successful candidate will thrive in a dynamic environment, leveraging comprehensive business and workflow expertise to guide functional, operational, and innovation initiatives across the company.

Requirements

Demonstrated ability to deliver exceptional customer service and build strong, collaborative relationships with internal partners—including underwriters, underwriting assistants, IT, claims, finance, and premium audit—as well as with external partners such as BTS, third‑party vendors, and other WRBC Operating Units.
Solid knowledge of insurance compliance requirements, including producer management, surplus lines licensing, and OFAC regulations.
Strong continuous‑improvement mindset with a focus on enhancing processes, efficiency, and operational quality.
Proven ability to develop and maintain metrics and KPI’s, analyze complex issues, and develop effective, compliant solutions.

Nice To Haves

Master’s degree

Responsibilities

Overseeing the strategic direction of underwriting operations to improve efficiency, controls, and operational effectiveness.
Responsible for account servicing processes and technology to improve efficiency in underwriting support functions.
Oversee enhancements to operational procedures that increase automation in submission processing.
Develop and execute the BCS compliance strategy, ensuring alignment with corporate goals and evolving regulatory expectations.
Ensure timely processing of producer appointments, renewals, and terminations, including coordination with state insurance departments and compliance with jurisdiction‑specific requirements.
Manage the accuracy and integrity of producer data within internal systems (e.g., APS, Sircon), ensuring all producer records, appointments, agency contracts, and state‑required filings flow through enterprise platforms.
Oversee compliance with all corporate OFAC requirements.
Create and update formalized Compliance Guidelines surrounding producer management, BCS producer licensing and client relationship management.
Work closely with Underwriting, IT and Underwriting Services teams to foster ideas to improve efficiencies with our processes.
Support the executive leadership team during audits, examinations, and internal reviews involving producer licensing documentation or regulatory compliance.
Participate in a wide variety of special projects as required.
Other duties, as assigned.