Director of Tribunal Operations

Government of Alberta•Edmonton, AB

5d•CA$111,373 - CA$151,960•Onsite

About The Position

The Alberta Automobile Care‑First Tribunal (ACT) is a newly established, independent appeal body under the Automobile Insurance Act. The Tribunal ensures fair, timely, and impartial resolution of disputes between claimants and insurers within Alberta’s Care‑First automobile injury compensation system. We are seeking an experienced, strategic, and principled leader to serve as Director, Tribunal Operations - the senior administrative official responsible for ensuring the Tribunal’s operations run effectively, independently, and in alignment with administrative justice principles. This is a rare opportunity to shape a new Tribunal, build a high‑performing Secretariat, and contribute to public trust in a system that affects thousands of Albertans.

Requirements

University graduation in public administration, law, business administration, or a related field, supplemented by seven years progressively responsible experience.
Senior leadership experience in an administrative tribunal, regulatory body, public‑sector agency, or comparable quasi‑judicial environment.
Experience leading complex dispute‑resolution or adjudicative systems, ideally in insurance, injury compensation, or administrative justice.
Proven ability to interpret and apply legislation, regulations, and enabling statutes in an operational context.
Demonstrated accountability for mandate delivery, performance reporting, risk escalation, and stewardship of public resources.
Experience managing reputational, legal, and system‑wide risks, including responding to public scrutiny or judicial review.
Change‑leadership experience, including implementing new legislative frameworks or modernizing processes and systems.
Executive‑level stakeholder engagement with ministries, insurers, legal communities, and advocacy organizations.
Strong knowledge of administrative law, procedural fairness, natural justice, and tribunal governance.
Expertise in risk management, legal defensibility, and identifying/mitigating compliance risks.
Strategic planning and performance‑management skills, including forecasting and using metrics to guide decisions.
Knowledge of public‑sector financial stewardship, budgeting, and business‑case development.
Experience in issues management and executive communications on complex or sensitive matters.
Systems‑thinking capability to understand how Tribunal decisions affect insurers, claimants, healthcare providers, and the broader Care‑First system.

Nice To Haves

Legal education is a strong asset.
Executive operational leadership, or tribunal-specific training is highly desirable.
Related experience or education may be considered as an equivalency on a one for one basis.

Responsibilities

Provide Strategic Leadership for Tribunal Operations: Lead the delivery of fair, timely, and accessible appeal and dispute‑resolution services. Oversee intake, triage, early resolution, mediation, and hearings, ensuring neutral and consistent processes. Identify systemic issues such as backlogs or workflow barriers and implement corrective strategies.
Build and Lead a High‑Performing Secretariat: Set clear roles, expectations, and accountability frameworks for Secretariat staff. Recruit, coach, and develop team members, fostering a culture of professionalism and continuous learning. Ensure workforce capacity and structure align with current and future operational demands.
Ensure Legislative Compliance and Administrative Justice: Interpret and apply the Automobile Insurance Act, regulations, and Tribunal rules. Oversee quality assurance, privacy, disclosure, records management, and decision publication.
Strengthen Case‑Management and Operational Systems: Lead the design and continuous improvement of intake, screening, triage, and case‑management frameworks. Maintain tools and guidance that support consistent, transparent, and defensible decision‑making. Integrate case‑management processes with scheduling, forecasting, and resource‑allocation systems.
Drive Strategic Planning, Performance, and Modernization: Lead strategic and operational planning, aligning resources and technology with program priorities. Establish KPIs, dashboards, and reporting frameworks to monitor performance. Champion innovation, modernization, and digital transformation to enhance accessibility and efficiency.
Manage Resources and Governance: Oversee budget, procurement, and external service delivery (e.g., mediation services). Serve as business owner for case‑management systems and technology solutions. Coordinate with HR, IT, and Finance, to support Tribunal operations.
Strengthen Stakeholder Relationships and Public Confidence: Engage with insurers, claimants, legal representatives, ministries, and system partners. Represent the Tribunal in consultations, working groups, and cross‑jurisdictional initiatives. Lead public‑facing communications that promote transparency and understanding of Tribunal processes.
Support the Tribunal Chair and Members: Provide strategic advice on emerging issues, risks, and operational performance. Ensure Members receive timely, accurate information to support adjudicative decision‑making. Oversee preparation of the Annual Report and financial components such as fees and levies.