Director of Transformation Enablement (Mars Veterinary Health)

Banfield Pet Hospital•Tampa, FL

2d•$113,960 - $195,869•Onsite

About The Position

The Transformation Enablement Director drives organizational change by aligning strategic initiatives, new ways of working and process improvements and adoption with business goals. This role oversees large-scale transformation projects, manages stakeholder resistance, and fosters a culture of innovation and operational excellence. Key responsibilities include designing frameworks and measuring performance metrics to ensure a successful, sustainable transformation.

Requirements

Bachelor’s degree; Business Administration, Economics, Organizational Change Management and Development (Preferred: Master’s degree in Business Administration)
8 years of related experience and 5+ years of experience in managing projects/transformations
Working with large scale, multi-team projects
Exceptional communication and interpersonal skills. Ability to effectively communicate with technical and non-technical stakeholders, including senior management
Strong analytical and problem-solving abilities to identify and address project issues and risks effectively. Ability to make informed decisions and adapt to changing circumstances
Excellent organizational and time management skills to prioritize tasks, manage multiple projects simultaneously, and meet deadlines
Flexibility to adapt to changing project requirements, priorities, and technologies. Ability to thrive in dynamic and fast-paced environment.

Responsibilities

Lead development of detailed, actionable implementation plans in partnership with cross-functional stakeholders, ensuring alignment with MVH’s transformation roadmap, timelines, and strategic objectives.
Drive coordination from planning through execution to support successful deployment and adoption.
Develop and implement practical change enablement plans, including stakeholder engagement, communication, and reinforcement strategies, to manage resistance and accelerate adoption of new processes, tools, and ways of working.
Support and provide thought leadership on process improvement and standardization. Partner with Digital Technology team to enable digitization efforts where relevant
Partner with Strategy & Transformation leaders to define priorities, manage risks, and secure alignment.
Establish and maintain strong relationships with key stakeholders to understand their needs, concerns, and expectations during the adoption of the transformation
Deliver customer service focused on business units, centers of excellence and business partners.
Collaborate with cross-functional teams, including executive leadership, P&O, communications, training, and project management, to ensure a coordinated approach to change management activities
Partner with training teams to create programs to upskill employees and foster an agile culture
Establish KPIs to track progress, ROI, and value realization
Ability to remain composed and focused under pressure, demonstrating resilience and adaptability
Demonstrated ability to understand, manage, and respond effectively to emotions, both in oneself and in others
Other job duties as assigned

Benefits

Competitive salary with paid time off & holidays
Medical, dental, and vision insurance for you and your loved ones.
Fertility and family-building assistance.
Paid Parental leave.
Practice Paid Basic Life Insurance.
Practice Paid Short- and Long-Term Disability.
Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
Commuter Benefits.
Legal Plan.
Health Savings Account & Flexible Spending Account.
Mental health support and resources.
Paid Volunteering.
Optimum Wellness Plans® for up to three pets.
Continuing Education allowance & MED hours for eligible positions.
Student Debt Relief (for full-time DVMs).
A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.