Director of Training

Marriott • Sarasota, FL

5d • $91,000 - $121,000

About The Position

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Specializes in performance development and learning delivery of brand and service-related topics. Plans and executes key learning delivery and leadership development activities. Facilitates and/or delivers specified on-property training, including core required training and brand training for hourly associates, supervisors, and leaders. Acts as subject matter expert on brand and leadership development tools, resources, and technology, educating all leaders on their resources and assisting in their development as requested/appropriate.

Monitors compliance of all required training, including training programs for new hires, brand training initiatives, and works directly with human resources and operations leaders to drive compliance for all required training. Understands and utilizes learning technology platforms and oversees Learning Coordinator responsibilities to support the hotel’s training needs. Verifies programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives. Conducts needs assessments and partners with continent learning team to identify appropriate programming and facilitates the delivery of both custom and corporate training programs. Participates fully in the Field Trainer Network hosted by the continent learning organization to verify updated programs and processes are pulled through for the hotel.

Works with considerable independence, developing and facilitating programs to accomplish learning objectives in alignment with broader business objectives. Utilizes a Learning Delivery Plan aligned with property and brand strategies to deliver learning that enable business success. Measures the effectiveness of training to ensure a return on investment.

Requirements

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

Nice To Haves

• Demonstrated mastery of brand acumen for the brand supported by understanding brand pillars, modeling the behavior, and holding others accountable.
• Plays an active role in Voyager program to verify new leaders are fully engaged with the program, receive proper coaching, and required training.
• Leverages continent learning team for learning programs and resources to meet hotel specific needs.
• Consults with department leaders to understand challenges and deliver learning solutions against those challenges.
• Participates in the development of the training budget as required.
• Manages budget in alignment with Human Resources and property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Monitors enrollment and attendance at training classes. Logs attendance within associate record.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if associates demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.
• Aligns current training and development programs to effectively impact key business indicators.
• Verifies that management and non-management training programs are conducted in accordance with standard operating procedures.
• Aligns current training and development programs to effectively impact key business indicators.
• Measures transfer of learning from training courses to the operation.
• Tracks key business indicators (employee and guest satisfaction, retention and financial results) to determine the effectiveness of current training and development programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Responsibilities

• Administering Employee Training
• Managing Employee Development programs
• Identifying Needs for Training Programs
• Managing Training Budgets
• Evaluating Training Program Effectiveness

Benefits

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree