Director of Training and Development, Community Medicine

ASPCA

1d • $119,000 - $126,000 • Hybrid

About The Position

Summary: For more than 150 years, the ASPCA has been on the frontlines to save, transform and protect the lives of millions of animals. Join our Community Medicine team as the Director of Training and Development to provide guidance to our team of veterinary care experts. Who We Are Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We have. The ASPCA’s Community Medicine (CM) team provides affordable, accessible veterinary care with the goal of raising the overall welfare of pets in the community. Our services are offered in focus areas in Los Angeles, New York, and Miami that experience persistent poverty or have demonstrated barriers to accessing care. We provide expert care through a combination of mobile and stationary clinics and Community Veterinary Clinics with a focus on spay/neuter and primary care services. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. To further increase access to care, CM trains externs, interns, fellows and residents and conducts research to provide evidence that more affordable treatments are effective. What You’ll Do In this role, you’ll drive training initiatives from idea to implementation, foster a culture of growth and accountability, and keep learning fun, accessible, and effective. With your project management savvy, emotional intelligence, and knack for creative problem-solving, you’ll help teams thrive in a fast-paced environment while modeling expert communication and presentation skills. If you love building relationships, leading change, and making learning meaningful, this is your chance to make a difference for our team of over 175 veterinary care professionals across three U.S. cities. You will also get to dig into topics as you design and deliver dynamic training experiences that empower our staff to shine. From crafting interactive e-learning modules to leading inspiring presentations, you’ll transform complex concepts into practical skills that make a real impact. You’ll champion the ASPCA’s Learning Management System, collaborate with leadership to shape career development pathways, and ensure every team member has the opportunity to do their best work. The Director of Training and Development reports directly to the Senior Director of Business Operations and has 1 direct report. Where and When You’ll Work New York City or Los Angeles area within commuting distance to our clinic locations This is a hybrid position requiring one day per week onsite at one of our clinics in your area Full time typically within a Monday to Friday workweek with some flexibility for weekend travel or evening or weekend training events with advance notice Ability and willingness to travel up to 25% annually, as needed. What You’ll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $119,000.00 - $126,000.00 annually Benefits At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps you live a rewarding life at work and at home. Our benefits include, but are not limited to: Affordable health coverage, including medical, employer-paid dental and optional vision coverage. Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you. Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year. Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: Training and Professional Development Work with CM subject matter experts in veterinary medicine, nursing and program operations to create engaging, cohesive self-paced and instructor-led learning experiences that transform theory into practical skills by building on the CM strategy statement Facilitate high-quality workshops on a variety of topics ranging from ASPCA core values to training methodology that engage and inspire audiences and model expert presentation skills through skilled public speaking, well-organized progression, and appropriate visualizations in Canva or PowerPoint Drive adoption and usability of the ASPCA Learning Management System and optimize its use for our fast-paced veterinary care clinic environment Partner with the Learning & Development and CM leadership teams to adapt and apply leadership and career development frameworks for high-performing staff Develop and execute a method of reliably maintaining the CM training library through audits and edits as our policies, practices or needs change Engagement and Leadership Lead training initiatives from inception to implementation and drive change with expert project leadership skills including timelines, communication strategies, and training programs that support departmental initiatives Work with CM Leadership to understand the Community Medicine environment and culture, including the challenges and realities of training, and work to find creative solutions that consistently ensure welcoming, high-quality training and onboarding experiences aligned with organizational practices Encourage a culture of accountability for managers in developing an environment of learning that supports staff development and provide guidance as needed Create feedback systems to measure satisfaction with learning programs and improve access to learning opportunities requested by staff Conduct regular site visits to observe training in action, provide feedback, and build relationships with teams Staff Management Manage one employee to succeed in managing the CM onboarding program by communicating clear expectations of their responsibilities, providing opportunities for learning and development and building positive and trusting relationships Support your direct reports by holding regular effective feedback conversations, career conversations, annual performance evaluations and ongoing check-in conversations with each team member on a cadence that’s appropriate for their role. Qualifications: See above for qualifications details. Language: English (Required) Education and Work Experience: High School Diploma The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Requirements

• Able to craft compelling messages that convey the “what, why and how,” to drive alignment, engagement, and collaboration around a common vision and set of goals
• Ability to drive teams to support and invest in improved, new, or innovative approaches, solutions, or programs
• Ability to exhibit a high degree of emotional intelligence and help others find common ground and have greater influence and impact
• Ability to plan, build and implement successful programs in an environment of continuous improvement
• Able to develop and model expert delivery of engaging and effective learning experiences
• Ability to collaborate across departments and understand the complexity of the ASPCA’s work to develop the vision, strategy, and goals within area(s) of responsibility in alignment with the A’s overall vision while considering broad impacts of decisions, anticipating consequences, risks, and interdependencies
• Able to recognize the “human” element of processing and implementing change, and helps others find ways to stay optimistic, continue their efforts, and recognize success in even small ways.
• Ability to encourage open, two-way communication to enable stronger partnerships with peers to improve processes, coordination, and workflow across initiatives, programs, or departments for the A's collective benefit
• Ability to foster an inclusive culture that enables everyone to do their best work
• Ability to exemplify ASPCA’s core values and behavioral competencies
• High school diploma, GED, or equivalent experience required
• Minimum five years’ experience training staff in a professional environment required
• Minimum five years’ experience presenting to an in-person audience in a group/workshop setting required; ability to be proficient in presenting virtually also required
• Minimum three years' experience developing and designing professional onboarding or training materials required
• Demonstrated experience of applying instructional design methodologies required
• Experience in developing e-learning experiences using platforms such as Articulate or Rise required
• English (Required)

Nice To Haves

• Demonstrated experience training in a fast-paced human or veterinary medicine environment strongly preferred
• A combination of experience in the following areas strongly preferred: train the trainer; consulting; organizational design; program management; systems design and implementation; mentoring, coaching and talent management; leadership/staff development and/or career pathing
• Project management skills and experience strongly preferred
• Experience in change leadership strongly preferred
• Experience managing or mentoring staff required

Responsibilities

• Work with CM subject matter experts in veterinary medicine, nursing and program operations to create engaging, cohesive self-paced and instructor-led learning experiences that transform theory into practical skills by building on the CM strategy statement
• Facilitate high-quality workshops on a variety of topics ranging from ASPCA core values to training methodology that engage and inspire audiences and model expert presentation skills through skilled public speaking, well-organized progression, and appropriate visualizations in Canva or PowerPoint
• Drive adoption and usability of the ASPCA Learning Management System and optimize its use for our fast-paced veterinary care clinic environment
• Partner with the Learning & Development and CM leadership teams to adapt and apply leadership and career development frameworks for high-performing staff
• Develop and execute a method of reliably maintaining the CM training library through audits and edits as our policies, practices or needs change
• Lead training initiatives from inception to implementation and drive change with expert project leadership skills including timelines, communication strategies, and training programs that support departmental initiatives
• Work with CM Leadership to understand the Community Medicine environment and culture, including the challenges and realities of training, and work to find creative solutions that consistently ensure welcoming, high-quality training and onboarding experiences aligned with organizational practices
• Encourage a culture of accountability for managers in developing an environment of learning that supports staff development and provide guidance as needed
• Create feedback systems to measure satisfaction with learning programs and improve access to learning opportunities requested by staff
• Conduct regular site visits to observe training in action, provide feedback, and build relationships with teams
• Manage one employee to succeed in managing the CM onboarding program by communicating clear expectations of their responsibilities, providing opportunities for learning and development and building positive and trusting relationships
• Support your direct reports by holding regular effective feedback conversations, career conversations, annual performance evaluations and ongoing check-in conversations with each team member on a cadence that’s appropriate for their role.

Benefits

• Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
• Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees