DIRECTOR OF TRAINING AND DEVELOPMENT

SANDIA AREA FEDERAL CREDIT UNION•Albuquerque, NM

1d•Onsite

About The Position

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization. As a Director at Sandia Area, you provide strategic oversight for your department, ensuring its initiatives align with organizational goals and values. You are entrusted with fostering cross-departmental collaboration, driving innovation, and modeling the accountability and stewardship necessary to achieve long-term success. Your leadership directly contributes to the credit union’s ability to deliver on its mission of empowering members and the community through better banking. Reporting directly to the Chief Member Experience Officer, the Director of Training and Development is responsible for overseeing all aspects of the Credit Union’s Learning and Development team. The Director must ensure strong operational performance by equipping staff with the knowledge, skills, and resources needed to adhere to regulatory compliance standards in alignment with the Credit Union’s mission and strategic goals. The Director is responsible for optimizing training processes, developing engaging curriculum, advancing modernization initiatives, and fostering high employee engagement across all functional areas. Through training initiatives, promote and maintain the organization’s mission, values, and culture to drive high employee engagement and exceptional member experience.

Requirements

Expertise in adult learning strategies with a requisite understanding of financial institution operations.
Deep understanding of learning and development principles, practices, and methodologies.
Knowledge of instructional design, adult learning theory, and training evaluation.
Proficiency in learning systems and e-learning tools.
Visionary leadership and strategic planning skills to align departmental initiatives with organizational objectives.
Ability to strategically plan department objectives with levels of senior management.
Knowledgeable regarding products, services, and processes within the consumer and indirect lending areas.
Strong collaborative skills to foster cross-departmental partnerships.
Ability to oversee large-scale projects and manage resources effectively.
Advanced communication skills to engage with stakeholders and present ideas clearly.
Analytical skills to assess departmental performance and implement improvements.
Proven managerial experience and ability to lead and mentor teams.
Willingness to engage in difficult situations using outstanding interpersonal skills and emotional intelligence.
Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.
Passionate about teamwork and having a positive influence on others; ability to work independently and demonstrate attention to detail.
Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.
Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.
Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to perform essential functions, including the ability to lift up to 20 lbs. as needed.
Bachelor’s degree in related field.
Directly related experience, in addition to the minimum years required, may be considered as a substitution.
Seven (7) years of applicable experience required with at least Three (3) years in a managerial capacity.

Nice To Haves

Professional certifications such as CPLP or CTDP are highly desirable.
Experience within financial services is highly desirable.

Responsibilities

Lead by example, reinforce, and consistently uphold Sandia Area’s Values: Service, Sustainability, Efficiency, Trust, Stewardship, and Growth.
Provide strategic leadership to department managers and teams, ensuring alignment with organizational goals and priorities.
Mentor and develop leaders within the department, fostering growth and succession planning.
Build and lead a high-performing team; set performance targets, foster a culture of continuous improvement, encourage innovation, learning, and adapting best practices to optimize performance.
Drive collaboration across departments to ensure cohesive strategies and shared accountability.
Oversee large-scale projects and initiatives, managing resources effectively and meeting organizational timelines.
Develop and align departmental goals with the broader organizational strategy; ensure all members of the team are meeting performance expectations.
Directly or indirectly manage staff with the goal of enhancing professional development and personal growth; provide regular coaching, feedback, and performance evaluations.
Optimize resource allocation, including personnel schedules, tasks, projects}, budget, and other resources, to maximize effectiveness while controlling costs.
Oversee the recruitment, interviewing, and hiring process, ensuring candidates align with the credit union’s mission, values, and service culture.
Oversee the onboarding, training, and development of new hires, fostering a positive and growth-oriented work environment.
Create and implement policies, procedures, and best practices for the learning and development team.
Ensure relevant and cost-effective delivery methods of training programs and initiatives.
Contribute effectively to broader organizational goals by providing operational subject-matter expertise across various initiatives.
Regularly communicate training updates, risks, timelines, and performance metrics to leadership.
Foster a culture of continuous learning and professional growth within the organization.
Design and implement comprehensive training and development programs, including onboarding, technical skills training, leadership development, and soft skills training.
Develop e-learning courses, workshops, and seminars to address various training needs.
Measure the effectiveness of training programs through feedback, assessments, and performance metrics.
Continuously improve training programs based on evaluation results and employee feedback.
Conduct training needs assessments to identify skill gaps and areas for development across the organization.
Collaborate with department heads to understand specific training requirements and priorities.
Partner closely with all areas of Sandia Area to assess needs, gather feedback, and deploy improvements.
Develop initiatives to enhance employee engagement and retention through learning and development.
Implement and manage learning systems and other training technologies for optimum efficiency.
Stay updated on industry trends and emerging technologies in learning and development, recommending new methods as appropriate.
Ensure the Credit Union’s learning management system is properly administered and maintained.
Ensure compliance with training regulations and standards.
Provide regular reports and insights to senior leadership on training metrics and trends.
Represent the Learning and Development team in committees, audits, and leadership meetings as needed.
Ensure training activities are tracked and records are properly maintained.
Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities.
Represent the credit union with professionalism, integrity, and ethical conduct at all times.
Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines.
Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards.
Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union’s mission and service philosophy.
Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions.
Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements.
Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization.
Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices.
Willing to undergo background and credit checks as required by federal and state regulations.
Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations.