Director, Training & Development

LifeLink Careers•Tampa, FL

About The Position

As a Director, Training & Development, you will directly contribute to LifeLink’s life-saving mission. Key Responsibilities: Maintain the highest standards of professional conduct and interpersonal relationship development; promoting a positive and collaborative work environment aligned with the mission, vision, and values of the organization. Develop and execute a system-wide training and development strategy aligned with the OPO’s strategic plan, quality goals, and CMS Conditions for Coverage. Provide strategic leadership and direction for training programs and initiatives and oversee a team responsible for curriculum design, delivery, and continuous improvement Establish standardized learning frameworks for onboarding, role-based competency, leadership development, and continuous professional growth. Ensure training programs support organizational priorities such as quality improvement, compliance, workforce stability, and mission connection. Serve as the subject matter expert for organizational education and staff development, providing direction and support to T&D staff. Partner with clinical leadership, quality, and operations to support education related to: Donation processes (brain death, DCD, authorization, donor management), Regulatory and accreditation standards (CMS, OPTN, AOPO best practices), Quality systems, performance improvement, and data literacy Support competency-based education models for clinical and non-clinical roles. Design and oversee leadership development programs for frontline leaders, managers, and emerging leaders. Promote a culture of accountability, psychological safety, collaboration, and continuous learning. Coach leaders on effective communication, change management, and team development. Oversee onboarding programs that ensure consistent, high-quality orientation while fostering early connection to mission and culture. Support career pathways, succession planning, and talent development initiatives. Partner with HR to align training with performance management and employee engagement efforts. Represent the Training and Development department at internal and external meetings, communicating key initiatives and progress on delegated tasks, as necessary. Collaborate with the Foundation team to support education initiatives for: Community partners, Hospital partners, Donor family programs, Public awareness and professional education events Ensure educational content reflects best practices, cultural competence, and mission-centered messaging. Ensure training programs meet regulatory, compliance, and documentation requirements. Use data and feedback to evaluate training effectiveness and drive continuous improvement. Maintain records, metrics, and reporting related to training participation, competency, and outcomes. Support the recruitment, hiring, and onboarding of new T&D staff. Exhibit strong leadership skills; modeling effective communication and creating a positive learning environment. Evaluates self-performance by comparing actual outcomes to expectations. Fulfill additional individual and departmental directives, obligations, and responsibilities, as designated.

Requirements

Passionate about helping others and making a difference
Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
Bachelor’s degree in education, healthcare administration, organizational development, nursing, or related field at a healthcare and/or organ/tissue procurement organization or an equivalent combination of education and experience required.
Minimum of 7–10 years of progressive experience in training, learning & development, or workforce development—preferably in healthcare or a regulated environment.
Demonstrated experience designing and implementing organization-wide training programs.
Strong understanding of adult learning principles and change management.
Excellent communication skills with fluency in English, both written and verbal, required.
Advanced technical, organizational, interpersonal, and problem-solving skills required.
Proficiency with Microsoft Office programs and other relevant applications, including (but not limited to) Excel, Forms, OneDrive, OneNote, Outlook, PowerBI, PowerPoint, Publisher, SharePoint, Teams, Visio, and Word.
Valid state driver license with a good driving record.

Nice To Haves

Master’s degree (Education, Healthcare Administration, Organizational Development, MBA, or related).
Experience in organ donation, transplantation, critical care, or healthcare quality.
Familiarity with CMS Conditions for Coverage, OPTN policies, or AOPO standards.
Certification in learning & development, coaching, or quality improvement (e.g., SHRM, ATD, Lean, Six Sigma).
Bilingual in English and Spanish (written and verbal)

Responsibilities

Maintain the highest standards of professional conduct and interpersonal relationship development; promoting a positive and collaborative work environment aligned with the mission, vision, and values of the organization.
Develop and execute a system-wide training and development strategy aligned with the OPO’s strategic plan, quality goals, and CMS Conditions for Coverage.
Provide strategic leadership and direction for training programs and initiatives and oversee a team responsible for curriculum design, delivery, and continuous improvement
Establish standardized learning frameworks for onboarding, role-based competency, leadership development, and continuous professional growth.
Ensure training programs support organizational priorities such as quality improvement, compliance, workforce stability, and mission connection.
Serve as the subject matter expert for organizational education and staff development, providing direction and support to T&D staff.
Partner with clinical leadership, quality, and operations to support education related to: Donation processes (brain death, DCD, authorization, donor management), Regulatory and accreditation standards (CMS, OPTN, AOPO best practices), Quality systems, performance improvement, and data literacy
Support competency-based education models for clinical and non-clinical roles.
Design and oversee leadership development programs for frontline leaders, managers, and emerging leaders.
Promote a culture of accountability, psychological safety, collaboration, and continuous learning.
Coach leaders on effective communication, change management, and team development.
Oversee onboarding programs that ensure consistent, high-quality orientation while fostering early connection to mission and culture.
Support career pathways, succession planning, and talent development initiatives.
Partner with HR to align training with performance management and employee engagement efforts.
Represent the Training and Development department at internal and external meetings, communicating key initiatives and progress on delegated tasks, as necessary.
Collaborate with the Foundation team to support education initiatives for: Community partners, Hospital partners, Donor family programs, Public awareness and professional education events
Ensure educational content reflects best practices, cultural competence, and mission-centered messaging.
Ensure training programs meet regulatory, compliance, and documentation requirements.
Use data and feedback to evaluate training effectiveness and drive continuous improvement.
Maintain records, metrics, and reporting related to training participation, competency, and outcomes.
Support the recruitment, hiring, and onboarding of new T&D staff.
Exhibit strong leadership skills; modeling effective communication and creating a positive learning environment.
Evaluates self-performance by comparing actual outcomes to expectations.
Fulfill additional individual and departmental directives, obligations, and responsibilities, as designated.