Director of Technology

PENN Entertainment•Council Bluffs, IA

16h

About The Position

Responsible for directing the overall operations and staff of the Technology department. Evaluate, plan, develop, organize, implement, direct, and improve the property's technology and audio/video environment. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. Collaborate closely with the corporate Technology organization regarding cross functional governance, architecture, standards, and/or projects. Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red-Carpet Customer Service to all guests and team members. Translate the strategic logic and tactical business plans into operational plans and systems structures. Manage the remote access process. Participate in the development of design and implementation strategies to ensure property is kept abreast of technology or audio/video trends within the industry in accordance with enterprise governance and architectural standards. Participate in the development and ongoing operation of integration strategies to ensure optimal efficiency of computer systems and programs with existing end users. Participate in the development and ongoing operation of disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards. Ensure adequate processing and storage capacity for growing business demands based on system demands and volumes. Continually reassess the competitiveness of technology and audio/video assets against the relevant comparable companies, industries, and markets. Establish and maintain credibility throughout the property with management and the employees to be an effective listener and problem solver of information issues. Participate in the development of appropriate policies and procedures to ensure the integrity of all deployed technology in accordance with enterprise governance and architectural standards. Coordinate the interdepartmental efforts relative to technology throughout the property. Manage the budget and other financial measures of the Technology Department. Regularly reassess systems mix, policies, procedures, and personnel to ensure compliance with strategic logics and operational objectives. Interview, select and train new team members. Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. Maintains strict confidentiality in all departmental and company matters. Evaluates team members within department and delivers constructive feedback to employees regarding performance. Determines work procedures and expedites workflow. Responsible for employee performance (disciplining, coaching, counseling, development). Responsible for operations and team in the Technology Department. Provide friendly, fast, and helpful customer service to our guests and team members. Share integral information related to design and implementation of new technologies or system updates with key stakeholders. Responsible for ensuring compliance with all regulatory items within area of responsibility and reporting potential issues to Executive Leadership and GM.

Requirements

Bachelor’s degree in computer science or management information systems
Subject matter knowledge of Gaming Operations or experience within a Casino environment
Must be able to obtain an appropriate level gaming license
4-5 years of demonstrated experience in the application of a wide range of systems preferred.
Familiarity with Governance and Information Security frameworks (PCI, NIST, SOX, Audit)
Minimum 4-5 years of project leadership or management experience
Business management, systems management, project management, contract negotiation and administration, operating and capital budgeting skills.
Must be proficient in Microsoft applications.
Ability to manage a team working in a high-pressure environment towards successful results for the property and company.
Administrative, P/L management, technical, problem solving and negotiation skills.
Strong verbal and written communication skills are required to communicate at all levels within the company and vendors.
Proven experience in handling user problems and vendor relationships
Able to prioritize, direct and monitor multiple tasks and assignments.
Technical knowledge of the PC environment including hardware, operating system, and networking
Ability to analyze problems and apply logical/cost effective solutions.
Evaluate, recommend, and implement proven technologies that apply to business strategies and system needs.
Planning and tactical deployment of objectives that provide effective and efficient operations and support for the property.
Strong organizational skills

Responsibilities

Directing the overall operations and staff of the Technology department.
Evaluating, planning, developing, organizing, implementing, directing, and improving the property's technology and audio/video environment.
Developing, implementing, and managing operational goals and monitoring achievements of performance and profit objectives.
Ensuring that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives.
Collaborating closely with the corporate Technology organization regarding cross functional governance, architecture, standards, and/or projects.
Providing friendly, fast, and helpful customer service, through the consistent practice and delivery of Red-Carpet Customer Service to all guests and team members.
Translating the strategic logic and tactical business plans into operational plans and systems structures.
Managing the remote access process.
Participating in the development of design and implementation strategies to ensure property is kept abreast of technology or audio/video trends within the industry in accordance with enterprise governance and architectural standards.
Participating in the development and ongoing operation of integration strategies to ensure optimal efficiency of computer systems and programs with existing end users.
Participating in the development and ongoing operation of disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards.
Ensuring adequate processing and storage capacity for growing business demands based on system demands and volumes.
Continually reassessing the competitiveness of technology and audio/video assets against the relevant comparable companies, industries, and markets.
Establishing and maintaining credibility throughout the property with management and the employees to be an effective listener and problem solver of information issues.
Participating in the development of appropriate policies and procedures to ensure the integrity of all deployed technology in accordance with enterprise governance and architectural standards.
Coordinating the interdepartmental efforts relative to technology throughout the property.
Managing the budget and other financial measures of the Technology Department.
Regularly reassessing systems mix, policies, procedures, and personnel to ensure compliance with strategic logics and operational objectives.
Interviewing, selecting and training new team members.
Ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
Maintaining strict confidentiality in all departmental and company matters.
Evaluating team members within department and delivering constructive feedback to employees regarding performance.
Determining work procedures and expediting workflow.
Responsible for employee performance (disciplining, coaching, counseling, development).
Responsible for operations and team in the Technology Department.
Providing friendly, fast, and helpful customer service to our guests and team members.
Sharing integral information related to design and implementation of new technologies or system updates with key stakeholders.
Responsible for ensuring compliance with all regulatory items within area of responsibility and reporting potential issues to Executive Leadership and GM.