Director of Technology Operations & Digital Transformation

Center for Disaster Philanthropy•Washington, DC

1h•$108,000 - $130,000•Remote

About The Position

The Center for Disaster Philanthropy (CDP) is seeking a Director of Technology Operations & Digital Transformation to serve as its senior technology leader and strategic advisor. This full-time, salaried, exempt position reports to the chief operating officer (COO) and is responsible for advancing the organization's technology strategy, enterprise systems, digital transformation, and operational technology capabilities. The role involves partnering with the executive team to ensure technology investments align with CDP's strategic priorities, enhance organizational resilience, improve operational effectiveness, and elevate the employee experience for a fully remote workforce. The Director will lead the implementation of the technology roadmap, enterprise applications, collaboration platforms, business intelligence, cybersecurity, AI governance, and technology operations, while fostering a culture of continuous improvement and operational excellence. CDP prioritizes employee engagement and relationship building in its remote environment, with 2-3 in-person retreats per year requiring travel. The successful candidate will be a strategic, innovative, and transformational change leader with a deep commitment to equity, who can build trust and influence across diverse stakeholders.

Requirements

Degree in Information Technology, Computer Science, Business Administration, or related discipline.
≥ 10 years of relevant progressive professional experience leading enterprise technology operations, digital transformation, information systems, or technology strategy.
Demonstrated success leading digital transformation and enterprise technology modernization initiatives.
Proven experience overseeing Managed Service Provider (MSP), strategic technology vendors, and enterprise software ecosystems.
Expert knowledge of Microsoft 365, SharePoint Online, Teams, cloud collaboration technologies, cybersecurity governance, enterprise applications, and business intelligence platforms.
Experience developing technology governance, policies, standards, and organizational technology roadmaps.
Strong executive communication, facilitation, presentation, and relationship-building skills.
Demonstrated ability to think strategically while effectively managing multiple priorities in a dynamic environment.
Commitment to advancing racial and intersectional equity and fostering inclusive workplace practices.
Demonstrated ability to effectively communicate recommended strategies and actions to a variety of audiences.
Must be located and eligible to work in the U.S. now and in the future.
Must be based in Mountain, Central, or Eastern US time zones.

Nice To Haves

Familiarity with the philanthropic or disaster fields.
Supervisory management experience and ability to lead cross-functional teams, foster innovation, and mentor others to support talent development.
Microsoft certifications (Microsoft 365 Administrator, Azure, Power Platform, etc.).
Project Management Professional (PMP), Agile, Scrum, or ITIL certification.
Cybersecurity certifications such as CISSP, CISM, or Security+.
Experience leading technology strategy within nonprofit, philanthropic, humanitarian, or mission-driven organizations.
Experience supporting fully remote or geographically dispersed workforces.
Experience implementing AI-enabled productivity tools, workflow automation, and Microsoft Copilot.
Experience with Power BI, Power Platform, Asana (or comparable project management platforms), and CRM systems such as Blackbaud Raiser’s Edge NXT.

Responsibilities

Develop and maintain CDP’s enterprise technology strategy and annual technology operating plan and budget in partnership with the COO.
Develop technology governance, policies, standards, architecture principles, and operational procedures.
Evaluate emerging technologies and recommend strategic investments to improve organizational effectiveness and mission delivery.
Develop technology performance indicators and report progress to the executive team.
Ensure technology investments align with enterprise risk management, financial stewardship, and organizational priorities.
Support organizational budgeting and strategic planning processes related to technology.
Lead organization-wide digital transformation initiatives.
Oversee implementation, optimization, and sustainment of enterprise collaboration technologies.
Lead enterprise technology adoption strategies and change management plans.
Identify opportunities to redesign business processes through technology.
Promote continuous improvement by leveraging automation, workflow optimization, and modern digital workplace solutions.
Partner with department leaders to identify technology solutions that improve operational efficiency and collaboration.
Ensure successful adoption of new technology platforms through communication, training, and organizational readiness activities.
Serve as the primary relationship manager for CDP's Managed Service Provider (MSP).
Establish service-level expectations and monitor vendor performance.
Conduct quarterly business reviews and vendor performance evaluations.
Oversee enterprise software licensing, procurement, and technology contracts.
Manage technology asset lifecycle planning and inventory.
Manage technology support services across the organization.
Ensure technology operations support organizational growth and scalability.
Oversee cybersecurity governance in partnership with the MSP and external security consultants.
Coordinate business continuity and disaster recovery planning.
Monitor cybersecurity metrics, vulnerabilities, and remediation activities.
Oversee security awareness and end-user training programs.
Support enterprise risk management activities related to technology.
Coordinate cyber insurance requirements and third-party technology risk assessments.
Implement and update the strategic direction for Microsoft 365 and enterprise collaboration technologies.
Oversee Microsoft Teams, SharePoint Online, OneDrive, Planner, Forms, and Power Platform adoption.
Establish governance for document management, collaboration, and information architecture.
Improve knowledge management and enterprise content organization.
Promote consistent technology standards across departments.
Ensure collaboration tools effectively support CDP's fully remote workforce.
Develop an organizational business intelligence strategy in partnership with the COO and other organizational leaders.
Implement and oversee business intelligence strategy, executive dashboards, KPI development, and data governance initiatives.
Promote data governance, quality, and reporting standards.
Partner with all functional areas to improve organizational analytics.
Design and support enterprise reporting and data visualization initiatives using Power BI and related technologies.
Design and implement CDP's AI governance framework and responsible AI policies in partnership with the COO.
Evaluate the operational, legal, cybersecurity, and ethical implications of emerging AI technologies and establish governance practices.
Lead implementation of Microsoft Copilot and other AI-enabled productivity tools.
Identify opportunities to automate repetitive business processes using Microsoft Power Platform and related technologies.
Monitor established governance, security, and ethical standards for organizational AI usage.
Collaborate with departments to improve operational efficiency through intelligent automation.
Monitor emerging AI trends, risks, and regulatory developments.
Serve on committees, panels, and task forces at CDP as appropriate.
Represent CDP positively and professionally in meetings and other external engagements.
Perform other duties and job-related tasks that may be assigned.