Director of IT
About The Position
The Director of Technology & Innovation is a dual-focus role designed to bridge the gap between traditional IT infrastructure and market-leading service delivery. Beyond maintaining the internal stability of our network and software systems, this individual will act as a strategic partner in defining our Unique Selling Proposition (USP). This role ensures that ERP (accounting, dispatch, work order lifecycle, AR/AP, reporting) operates securely and accurately. System access aligns with Human Resources onboarding and clearance controls. Recruitment, screening, and employment governance systems remain protected. Departmental systems across Operations, Finance, Sales, and Human Resources function within documented authority boundaries. Financial measurement and internal control integrity are preserved. Our field technicians, estimators, and project managers have the most advanced tools available, while simultaneously vetting and implementing client-facing technologies—such as advanced building automation, IoT monitoring, and integrated service platforms—that set us apart from the competition. The Director of Technology and Innovation governs infrastructure, cybersecurity, ERP configuration controls, data integrity, vendor management, and disaster recovery planning.
Requirements
- 5+ years of experience in IT or Systems Management, specifically within the Mechanical, Plumbing, Refrigeration trades.
- Proven ability to manage both high-level software ecosystems (ERP/CRM) and physical hardware/networking infrastructure.
- A track record of implementing technology that directly resulted in increased sales, improved customer retention, or measurable operational savings.
- Must be able to translate complex technical jargon into clear business value for ownership and simple "how-to" guidance for field personnel.
Responsibilities
- Proactively defend the enterprise’s digital perimeter and internal data assets. Implement and enforce cybersecurity controls to protect ERP, financial data, payroll data, customer records, and operational systems.
- Leverage technology to enhance the company’s Unique Selling Proposition (USP) in the marketplace.
- Maintain all network, server, cloud, workstation, mobile device, and communication systems supporting ERP software, CRM software, and related platforms.
- Govern user provisioning and deactivation aligned with HR onboarding and separation controls.
- Develop and maintain enforceable IT governance documentation supporting operational and financial internal controls.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
