Director of Technology Development

Prime Communications Wireless Services • Dallas, TX

4h

About The Position

Systems Engineering & Enterprise Platforms

· Own systems engineering strategy across cloud, hybrid, and on-prem
environments supporting enterprise and OSS-adjacent platforms.

· Drive platform stability, lifecycle management, automation, backup, and
disaster recovery.

· Ensure architectural consistency and integration integrity across systems.

· Act as escalation owner for OAP-related customer or wholesale activation
issues.

Network Engineering & Connectivity

· Partner with Network Operations and NOC teams to ensure internal networks
support production fiber operations.

· Implement monitoring, observability, and proactive performance management.

· Support new product development through network and platform readiness.

· Eliminate manual provisioning through automation and hardened workflows.

IT Operations & End-User Enablement

· Lead corporate IT operations including end-user computing, endpoint lifecycle
management, identity and access management, SaaS platforms, and IT service
management.

· Establish ITIL-aligned service delivery practices including SLAs, escalation
models, incident response, and change management.

· Standardize tools, security baselines, and configurations to improve
reliability and employee experience.

· Serve as executive escalation point for critical IT outages and security
incidents.

Operational Stability & Platform Consolidation

· Own stability across IT, systems, networks, OAP, and wholesale integrations.

· Drive vendor rationalization, system consolidation, and technical debt
reduction.

· Lead incident management, root-cause analysis, and reliability improvements.

Leadership & Team Development

· Build and lead teams across IT Support, Systems Engineering, Network
Engineering, and Platform Integration.

· Mentor senior engineers and technical leaders.

· Operate as a player-coach during critical initiatives or incidents.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• 10+ years of experience in IT, systems engineering, network engineering, or platform operations.
• 5+ years in senior technical leadership roles.
• Experience integrating Order & Activation Platforms (OAP) in fiber or telecom environments.
• Proven success stabilizing, consolidating, and scaling platforms in high-growth organizations.
• Strong executive communication and cross-functional leadership skills.

Nice To Haves

• Hands-on experience with Nokia platforms preferred.

Responsibilities

• Own systems engineering strategy across cloud, hybrid, and on-prem environments supporting enterprise and OSS-adjacent platforms.
• Drive platform stability, lifecycle management, automation, backup, and disaster recovery.
• Ensure architectural consistency and integration integrity across systems.
• Act as escalation owner for OAP-related customer or wholesale activation issues.
• Partner with Network Operations and NOC teams to ensure internal networks support production fiber operations.
• Implement monitoring, observability, and proactive performance management.
• Support new product development through network and platform readiness.
• Eliminate manual provisioning through automation and hardened workflows.
• Lead corporate IT operations including end-user computing, endpoint lifecycle management, identity and access management, SaaS platforms, and IT service management.
• Establish ITIL-aligned service delivery practices including SLAs, escalation models, incident response, and change management.
• Standardize tools, security baselines, and configurations to improve reliability and employee experience.
• Serve as executive escalation point for critical IT outages and security incidents.
• Own stability across IT, systems, networks, OAP, and wholesale integrations.
• Drive vendor rationalization, system consolidation, and technical debt reduction.
• Lead incident management, root-cause analysis, and reliability improvements.
• Build and lead teams across IT Support, Systems Engineering, Network Engineering, and Platform Integration.
• Mentor senior engineers and technical leaders.
• Operate as a player-coach during critical initiatives or incidents.

What This Job Offers

• Job Type: Full-time
• Career Level: Director