Director of Technology and AI

Independent Insurance Agents•Cary, NC

1d•Hybrid

About The Position

The Director of Technology and AI leads IIANC’s internal technology operations, strategy, systems, and artificial intelligence initiatives. This is a hands-on leadership role responsible for ensuring IIANC’s technology works effectively today while helping the organization use technology, AI, and automation to operate smarter and more efficiently in the future. A key objective of this position is moving IIANC toward becoming an AI-enabled organization, where AI and modern technology are thoughtfully incorporated into everyday work across the organization.

Requirements

Experience in technology leadership, business systems, systems implementation, technology operations, process improvement, digital transformation, or a related field.
Strong general technology aptitude with the ability to understand, troubleshoot, and learn unfamiliar systems quickly.
Experience managing technology projects, vendors, implementations, or external service providers.
Demonstrated ability to translate business needs into practical technology solutions.
Meaningful hands-on experience with generative AI, automation, and emerging technology.
Experience using project tracking, documentation, collaboration, or workflow tools to organize requirements, tasks, issues, and follow-up.
Comfortable learning new platforms, including CRM systems, customer portals, reporting tools, database systems, and technology products.
Ability to support system testing, data validation, user documentation, reporting needs, and process improvement efforts.
Comfortable exploring AI tools such as ChatGPT, Microsoft Copilot, or similar platforms to improve efficiency and support better decision-making.
Able to use AI responsibly to summarize information, draft documentation, support reporting, organize requirements, and improve communication.
Interested in identifying practical opportunities to automate repetitive tasks, reduce manual work, and streamline workflows.
Curious, adaptable, and quick to learn emerging technologies that can improve systems, user experience, and business operations.

Responsibilities

Lead IIANC’s overall technology operations, ensuring systems, applications, hardware, integrations, vendors, and workflows are reliable, effective, and aligned with organizational needs.
Serve as the primary internal technology resource, troubleshooting issues directly when appropriate and coordinating with managed service providers, vendors, and outside support as needed.
Develop and maintain IIANC’s technology strategy and roadmap, working across departments to evaluate systems, identify needs, and lead practical improvements, integrations, implementations, and vendor decisions.
Serve as IIANC’s internal AI lead by identifying opportunities to use AI, automation, and emerging technology to improve workflows, productivity, member service, decision-making, and business processes.
Build organization-wide technology and AI capability through training, coaching, responsible-use practices, clear communication, regular updates, and a culture of curiosity, experimentation, and continuous improvement.