Director of Technical Training

Nerdio

11h•$215,000 - $240,000

About The Position

Build a modern and AI-driven technical content and enablement engine. You will establish the Technical Training team as the single authoritative source for all technical education at Nerdio, building a modular content library organized around Nerdio's core capabilities (AVD, Windows 365, Intune/UEM, application management, Auto-scale, image management, automation) that can be assembled into persona- and solution-based learning paths. Build a customer and partner enablement roadmap spanning the full lifecycle — onboarding, certification, self-serve learning, and technical deep-dives — and package it for multiple delivery contexts: self-paced courses, a self-serve library and knowledge base, virtual live training, instructor-led sessions, Masterclasses, and partner enablement programs. Educate and certify our enterprise customers. You will build dedicated learning paths and certification programs for customer IT admins (hands-on practitioners) and customer IT leaders (strategic decision-makers), delivered through Nerdio University, VILT, CS+ instructor-led training, and enterprise training camps — and partner with Product and Engineering to translate new features and architecture changes into practical, digestible guidance (how-to guides, reference architectures, runbooks) for both customers and internal teams. Co-own the partner and MSP technical education strategy. You will build a collaborative operating model with the Partner Enablement lead — a peer relationship built on trust, shared goals, and clear boundaries, not a turf war — and extend that model to MSP partners directly through train-the-trainer programs so they can confidently support their own customers on Nerdio. Connect training and enablement to revenue. You will build the measurement infrastructure that answers these types of questions: Do certified partners close deals faster? Do customers who complete training renew at higher rates? Does pre-sale technical education improve win rates? Does training reduce support ticket volume? This requires defining KPIs across certification completion, time-to-proficiency, support deflection, CSAT, and feature adoption; integrating Docebo data with our CRM and product analytics; building cohort comparison frameworks; and reporting revenue-linked results to executive leadership quarterly. Coordinate all technical education and enablement across the company. You will chair a cross-functional Education Council bringing together Technical Training, Partner Enablement, Sales Engineering, Partner Development, Customer Success, Support, and Product Marketing to maintain a unified education calendar, align on content priorities, and eliminate redundant or competing events in the market — identifying enablement gaps and prioritizing the content and training that reduce friction and support volume. Lead the team. You are expected to be a hands-on leader who can build strategy and coach execution simultaneously, setting goals and measuring impact. Embed content creation into the product development cycle. When Nerdio ships a product update, the training module should ship with it. You will establish processes with Product and Engineering to ensure your team has early access to roadmap information and a defined role in the release process — and you will feed recurring themes, confusion points, and technical gaps from learners back to Product and Engineering to influence roadmap and documentation.

Requirements

8+ years in technical training, customer education, or enablement within a B2B SaaS or technology company.
At least 3 years in a leadership role managing a team of 5+.
Demonstrated experience building a scalable customer or partner education program from early-stage to measurable maturity.
Experience with localization requirements.
Track record of tying education and enablement programs to business outcomes (retention, revenue, adoption, support deflection) with real data.
Experience operating in a dual-motion business (direct + channel) and building programs that serve both.
Strong cross-functional leadership and influence skills.
Microsoft Cloud background.
Hands-on experience with a modern LMS (Docebo preferred).
Familiarity with content production workflows, certification design, and learning path architecture.
Excellent written and verbal communication skills.
Ability to simplify complex technical concepts for multiple audiences and formats.

Nice To Haves

Hands-on experience with Nerdio or similar platforms.
Certifications in Microsoft Azure or Modern Workplace technologies.
Experience with persona-based or solution-based curriculum design.
Experience building measurement pipelines that connect LMS data to CRM and product usage data.
Experience building or scaling an LMS, self-serve knowledge base, or customer learning academy from the ground up.

Responsibilities

Establish the Technical Training team as the single authoritative source for all technical education at Nerdio.
Build a modular content library organized around Nerdio's core capabilities.
Build a customer and partner enablement roadmap spanning the full lifecycle.
Educate and certify enterprise customers through dedicated learning paths and certification programs.
Partner with Product and Engineering to translate new features and architecture changes into practical guidance.
Co-own the partner and MSP technical education strategy with the Partner Enablement lead.
Extend technical education to MSP partners through train-the-trainer programs.
Build measurement infrastructure to connect training and enablement to business outcomes.
Define KPIs across certification completion, time-to-proficiency, support deflection, CSAT, and feature adoption.
Integrate Docebo data with CRM and product analytics.
Chair a cross-functional Education Council to coordinate technical education and enablement.
Lead the Technical Training team, setting goals and measuring impact.
Establish processes with Product and Engineering to embed content creation into the product development cycle.
Feed recurring themes, confusion points, and technical gaps from learners back to Product and Engineering.