Director of Technical Services

Tri-Imaging•Town of Grand Chute, WI

About The Position

The Director of Technical Services oversees technical operations related to medical imaging equipment and parts, including depot repair, parts harvesting, technical testing, troubleshooting, and quality verification. The role establishes technical standards and scalable processes and ensures teams have the resources, training, and support to deliver reliable, high-quality components to customers. The Director leads technical managers, modality leads, and technical personnel, driving improvements in repair capabilities, turnaround times, productivity, and component quality. The role partners with Operations, Logistics, Inventory Control, Sales, Customer Service, Quality, Purchasing, and other departments to align technical activities with customer needs and business objectives. It also oversees quality and compliance processes, departmental performance and costs, and communication of operational results and improvement plans to executive leadership.

Requirements

Bachelor's degree in Engineering, Electronics, Biomedical Equipment Technology, Technical Operations, or a related field preferred; equivalent relevant experience may be considered.
Seven or more years of experience in technical services, electronics repair, medical imaging equipment, depot operations, or a related technical environment preferred.
Three or more years of leadership experience managing technical teams, supervisors, or multiple operational functions preferred.
Strong understanding of medical imaging equipment components, technical diagnostics, repair processes, and component testing.
Experience developing standard operating procedures, technical training programs, and quality processes.
Demonstrated ability to improve operational performance, manage competing priorities, and lead process improvements.
Experience with ERP systems, inventory tracking, repair documentation, and operational reporting.
Strong leadership, analytical, communication, and problem-solving skills.
Ability to stand, walk, bend, reach, and perform repetitive tasks as required.
Ability to handle tools, components, and equipment within established safety and lifting guidelines.
Ability to work with disassembled medical imaging equipment and diagnostic testing tools.
Ability to follow applicable safety procedures and use required personal protective equipment.

Responsibilities

Oversee depot repair, parts harvesting, component testing, troubleshooting, and technical verification across assigned modalities.
Establish technical standards, operating procedures, and performance expectations.
Develop strategies to improve repair capabilities, component recovery, productivity, and operational efficiency.
Ensure technical teams have appropriate tools, testing equipment, documentation, and other resources.
Monitor repair backlogs, turnaround times, rework rates, component recovery, and other operational performance indicators.
Identify opportunities to expand repair capabilities, improve component reliability, and reduce unnecessary scrap or replacement costs.
Evaluate technical challenges and support resolution of complex or recurring issues.
Ensure technical processes can scale with company growth and changing customer demand.
Lead and develop technical managers, modality leads, and other assigned technical personnel.
Establish departmental goals, accountability measures, and performance expectations.
Provide coaching, feedback, and development opportunities to strengthen technical expertise and leadership capabilities.
Evaluate staffing requirements, workload distribution, and resource allocation across technical teams.
Set consistent expectations for employee training, technical competency, and advancement.
Promote collaboration, accountability, safety, and continuous learning across technical operations.
Support recruitment, onboarding, succession planning, and retention of qualified technical employees.
Partner with Quality to establish and maintain inspection, testing, documentation, and release standards.
Ensure repair and testing activities follow approved procedures and applicable safety requirements.
Oversee identification, documentation, investigation, and resolution of recurring component failures and quality concerns.
Review repair performance, rework, failures, and customer feedback to identify corrective and preventive opportunities.
Ensure technical documentation, work instructions, and training records are maintained.
Support internal audits, process reviews, and continuous improvement initiatives.
Ensure employees are trained and qualified before independently performing applicable technical tasks.
Partner with Logistics and Inventory Control to improve component flow through harvesting, repair, testing, staging, and inventory.
Collaborate with Sales and Customer Service on technical questions, component availability concerns, and customer-related issues.
Work with Purchasing and other departments to identify component sourcing challenges and repair-related opportunities.
Establish and monitor departmental budgets, labor utilization, equipment needs, and operational costs.
Evaluate repair-versus-replacement opportunities and recommend strategies that support quality and financial performance.
Prepare operational reports and communicate results, challenges, and improvement plans to executive leadership.
Create, review, and update work instructions and other quality-related documents, and follow processes to ensure ISO 13485 compliance.