Director of Technical Program Management - Trust & Infrastructure

Salesforce•Palo Alto, CA

9d•$171,200 - $298,400•Hybrid

About The Position

Salesforce is seeking a Director, Technical Program Management - Trust & Infrastructure to lead strategic programs focused on service availability, incident prevention and recovery, and operational resilience. This role will partner with leadership across various departments to improve service availability and deliver value to customers in a fast-paced, global-scale environment. The ideal candidate will own programs from initiation through closure, ensuring communication, sound judgment, and ownership are essential to success.

Requirements

10+ years of enterprise software or technical program management experience, including 5+ years leading SaaS, cloud infrastructure, or platform programs.
Experience leading complex technical programs at scale from initiation through closure, including program definition, planning, dependency and risk management, governance, and stakeholder alignment.
Significant experience with infrastructure, cloud services, service availability, or incident prevention/recovery programs, including leading incident management initiatives, cross-functional coordination, and corrective-action governance.
Strong analytical orientation, ability to translate technical risks into business impact and executive-level decisions, and a solid understanding of the software development lifecycle and agile methodologies.

Nice To Haves

Experience with Portfolio Management, and supporting globally distributed, large-scale cloud infrastructure or mission-critical SaaS services.
Experience within a highly mature availability organization, such as a hyperscale cloud provider or company known for industry-leading incident management practices, and familiarity with concepts such as service-level indicators/objectives, error budgets, and resilience testing.
Experience helping establish or improve incident management and availability practices across multiple teams or business units, and ability to distinguish activity metrics from outcome metrics to build measurement frameworks that drive the right behaviors.
Comfortable establishing credibility with senior executives, engineering leaders, and incident responders alike, and hold a related technical degree.

Responsibilities

Lead complex technical programs from initiation through closure, defining scope, vision, goals, structure, milestones, dependencies, governance, and success criteria.
Lead large-scale availability programs focused on incident prevention, preparedness, response, recovery, and reducing recurring customer impact.
Drive Steering Committee meetings with key partners to make decisions, remove obstacles, and resolve critical program and availability issues.
Partner with Engineering, Product, and Operations leaders to define availability metrics, targets, and reporting, and use data to guide priorities and investment decisions.