Director of Technical Operations

Huntington Technology Inc•Beverly Hills, MI

171d•Onsite

About The Position

Huntington Technology is scaling. As we grow, we need a leader whose job is to run the technical engine day to day and protect the leadership team from being pulled into tactical firefighting. This role is the guardian of the operational layer: you absorb and solve the chaos, build the systems that prevent it, and raise the capability of the whole team so we can focus on growth and maturity. This role serves as a leadership-team member, which includes participation in leadership meetings and company planning. The company is a managed services provider supporting approximately 130 managed clients and around 2,800 endpoints (approximately 1,800 users). The operating model is EOS (Entrepreneurial Operating System) with high ownership, strong urgency, and clean communication.

Requirements

10+ YEARS OF MSP WORK (managed services experience is required; If you've been internal IT only, you're not a fit for this role.)
4+ years leading service delivery (service desk manager, operations manager, service delivery manager, or director level).
Proven ability to run accountability systems: KPIs, standards enforcement, and performance conversations.
Strong troubleshooting mind and technical credibility across AD, Microsoft 365, identity, endpoint/security concepts, backup/BCDR, and core networking fundamentals.

Nice To Haves

EOS experience (L10s, scorecards, Rocks).
Experience leading teams supporting thousands of endpoints and hundreds of clients.

Responsibilities

Own service delivery performance through scorecards, KPIs, meeting rhythm, and accountability.
Establish and enforce escalation paths, with you as the final internal stop before leadership involvement.
Provide technical guidance when teams are stuck; drive root-cause thinking and repeat-issue elimination.
Maintain and evolve standards across client environments (identity, endpoint, security, backup, networking fundamentals).
Own tool governance and adoption across PSA/RMM/documentation/security/backup systems.
Improve onboarding efficiency and consistency through process, ownership, and documentation quality.
Build team capability through coaching, training cadence, and performance management.