Tax Strategy & Operations Director

Wealth Enhancement Group•Malvern, PA

21h•$75,600 - $170,100•Onsite

About The Position

This role is responsible for leading the redesign and modernization of our tax preparation practice, driving transformative change across every aspect of our tax services. Reporting to the Tax Manager, this position offers significant autonomy to develop scalable processes, lead software migration, shape team structure, and establish long-term business strategies within a collaborative, growth-oriented environment. This role is an On-site position.

Requirements

Active CPA license (required)
Bachelor's degree (or equivalent experience) in accounting, taxation, finance, or a related field
Minimum of 5 years of experience preparing individual tax returns, including complex returns (K-1s, Schedule C, rental properties, and tax-driven investment strategies)
Demonstrated experience leading process improvement initiatives, software transitions, or practice-level transformations
Proven ability to lead, hire, and manage a team, particularly in a seasonal or high-volume environment
Strong business acumen and ability to develop and execute business plans
Proficiency in Microsoft Office Suite
Highly process-oriented with outstanding organizational skills and attention to detail
Comfortable working independently with significant autonomy in a dynamic environment
Genuine passion for helping people and the tax process

Nice To Haves

Master’s degree in taxation or MBA preferred
Experience with CCH Axcess or other CCH cloud-based solutions preferred
Proficiency in Workday preferred
Exceptional interpersonal skills, emotional intelligence and the ability to build trust across departments and skill levels

Responsibilities

Assess existing tax preparation workflows, including client intake, document collection, preparation, review, client communication, and pricing. Redesign workflows for efficiency and scalability.
Lead software migration from Pro Series to CCH Axcess (cloud-based), managing data transfer, workflow setup, and staff training.
Develop standardized processes, templates, and checklists to enhance quality control, consistency, and turnaround time.
Create and execute multi-year business plans to transition the tax practice into a profitable, sustainable operation.
Partner with leadership on client capacity strategies, managing reduction and future reopening to new clients.
Establish pricing models, service tiers, and capacity metrics to support growth.
Lead, mentor, and manage a team of seasonal tax preparers, ensuring quality and adherence to deadlines.
Manage the full seasonal hiring lifecycle, including interviewing, hiring, onboarding, and ongoing oversight as the practice expands.
Build a long-term vision for a proactive, scalable tax team.
Partner with financial advisors during non-tax season to deliver proactive, year-round tax planning strategies for full-service clients.
Provide tax-aware insights on complex client situations, including those involving K-1 income, Schedule C businesses, rental properties, and tax-driven investment strategies.
Serve as a subject matter expert on tax implications and planning opportunities within the advisory team.
Prepare and review individual tax returns of varying complexity, in areas including K-1s, Schedule C, rental income, and advanced tax-led strategies.
Ensure all returns are accurate, compliant, and accompanied by exceptional client communication.
Work collaboratively across departments, acting as a liaison between tax, advisory, operations, and compliance teams.
Communicate clearly and empathetically with clients, colleagues, and leadership.
All other duties as assigned.

Benefits

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)