Director of Talent Operations
About The Position
Zipdev is seeking a high-potential recruiting leader to own and elevate its talent fulfillment organization. This role is for someone who has direct recruiting experience, has progressed into leadership, and is ready for a significant career step. The ideal candidate might be a current Recruiting Manager, Senior Recruiting Manager, Practice Manager, Branch Manager, Market Manager, or an early-stage Director within a staffing or recruiting agency. They will lead an established remote team of recruiters, sourcers, and Talent Success professionals across Latin America, with the goal of transforming a good talent organization into an exceptional one. This individual will be responsible for recruiting performance from client engagement to placement, as well as overseeing the success and retention of Zipdev talent working with clients. This is a leadership position with autonomy to shape Zipdev's talent acquisition, development, measurement, and retention strategies during a period of scaling.
Requirements
- 7+ years of recruiting or staffing experience
- Personally demonstrated success as a recruiter
- 3+ years managing recruiters, sourcers, or recruiting teams
- Staffing agency experience
- Experience managing a practice, branch, market, or recruiting function
- Strong understanding of recruiting funnels and KPIs
- Experience working directly with clients and hiring managers
- Experience training and developing recruiters
- Understanding of staffing economics and commercial decision-making
- Experience implementing recruiting technology or process improvements
- Experience using AI and automation within recruiting
- Experience managing remote or distributed teams
Nice To Haves
- Previous Director experience is helpful but not required. We are open to an exceptional manager who is ready to make the jump into a true Director role.
- Spanish fluency is a strong plus but not required.
Responsibilities
- Own the performance of Zipdev's recruiting and sourcing organization, including time to first qualified candidate, time to fill, starts and placements, recruiter and sourcer productivity, interview-to-hire ratios, submission quality, aging requisitions, candidate pipeline health, quality of hire, recruiting capacity, and forecasting.
- Bring deep recruiting expertise to diagnose and coach the team on struggling searches, and continuously improve sourcing strategy, candidate assessment, interviewing, client calibration, candidate presentation, offer negotiation and closing, market intelligence, and recruiter training and development.
- Own the performance and development of the Talent Success function, focusing on talent retention, regrettable turnover, Talent Success Partner performance, early identification of talent or client risk, performance escalations, talent engagement, and retention trends.
- Serve as the senior escalation point for recruiting or talent delivery leadership involvement, engaging credibly with hiring managers and executives on difficult searches, market conditions, compensation, candidate availability, search strategy, performance concerns, and talent retention.
- Continuously evaluate technology to enhance the talent organization's speed, intelligence, and effectiveness, including ATS optimization, AI recruiting tools, sourcing technology, assessments, automation, dashboards and reporting, recruiting analytics, AI agents and workflows, and process improvement.
- Build a high-performance, high-accountability, positive culture across Recruiting, Sourcing, and Talent Success, including coaching and developing team members, identifying skill gaps and creating training, establishing clear performance expectations, developing future leaders, running effective meetings, addressing underperformance, recognizing high performers, and creating clarity and direction.
Benefits
- Vacation: 10 business days a year
- Holidays: 5 National Holidays a year
- Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
- Parental Leave
- Health Care Reimbursement
- Active Lifestyle Reimbursement
- Quarterly Home Office Reimbursement
- Payroll Deduction Purchase Plans
- Longevity Bonus
- Continuous Learning Bonus
- Access to Training and Professional Development Platforms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
