Director of Supply Chain

Bake n Joy Foods Inc • North Andover, MA

13d • Onsite

About The Position

The Director of Supply Chain is responsible for overseeing all aspects of demand and production planning, warehousing and logistics, distribution, and customer service, ensuring the delivery of safe, quality food products to customers in a timely and cost-effective manner.  The role requires cross-functional coordination, strategic planning, and hands-on oversight. The ideal candidate is a strategic, data-driven leader with deep experience in food manufacturing operations, a hands-on management style, and the ability to build processes, systems, and teams that scale with growth.

Requirements

• Strategic thinker with strong analytical and problem-solving skills.
• Strong leadership presence and ability to influence at all levels of the organization.
• Results-oriented, hands-on approach with high attention to detail.
• Exceptional communication and cross-functional collaboration abilities.
• Experience building and managing S&OP programs
• Proficiency in JD Edwards or similar ERP systems
• Deep knowledge of food industry supply chain regulations, food safety, and traceability requirements.
• Bachelor's degree in Supply Chain Management, Operations, Business, or a related field; MBA or advanced degree preferred
• 10+ years of progressive supply chain experience, including at least 5 years in a leadership role within food or beverage manufacturing.
• Proven success in developing and executing an S&OP process in a manufacturing environment.
• Strong understanding of demand planning, production scheduling, inventory management, and logistics.
• Experience with ERP/MRP systems and advanced Excel or analytics tools.
• Demonstrated track record of cost reduction, service improvement, and process optimization.

Nice To Haves

• APICS certification (CPIM, CSCP) is a plus
• Experience with continuous improvement methodologies (e.g., Lean, Six Sigma)

Responsibilities

• Develop and execute the supply chain strategy in alignment with business goals.
• Lead all Supply Chain responsibilities, including planning, staffing, and organizational development
• Ensure consistent execution of systems and processes to create a safe work environment, deliver high-quality products, and deliver a superior customer experience.
• Implement performance targets and monitor metrics, SOPs, and KPIs.
• Design, launch, and institutionalize a formal S&OP (Sales & Operations Planning) process that integrates demand, supply, and financial planning.
• Create a demand planning function and transition production planning from MFG to Supply Chain.
• Lead demand planning and forecasting processes in collaboration with Sales and Marketing to achieve accurate, data-driven forecasts.
• Oversee production planning to ensure optimal use of manufacturing resources and alignment with customer demand.
• Drive continuous improvement in forecast accuracy, capacity utilization, and customer fill rates.
• Collaborate with plant and production leadership to manage scheduling and labor constraints.
• Lead and manage the warehouse, logistics, and transportation teams and functions.
• Manage relationships with third-party logistics (3PL) providers, carriers, and distribution partners.
• Implement best practices in cold chain management and food safety compliance.
• Achieve on-time delivery to customers, retail distribution centers, and foodservice partners.
• Ensure compliance with all regulatory requirements related to food storage and transportation.
• Lead the customer service function to ensure accurate, timely, and complete order fulfillment.
• Monitor key customer service metrics (OTIF, order accuracy, lead times) and drive root cause problem-solving issues.
• Serve as the key escalation point for major customer supply or service challenges.
• Implement metrics, KPIs, and dashboards to track supply chain performance and identify improvement opportunities.
• Champion continuous improvement methodologies across all supply chain functions.
• Evaluate and implement technology solutions (ERP, MRP, forecasting tools) to enhance visibility and planning accuracy.
• Build, mentor, and lead a high-performing supply chain team across planning, logistics, and customer service functions.
• Foster a culture of accountability, collaboration, and operational excellence.
• Develop organizational capabilities to support future growth and complexity.

Benefits

• Bake’n Joy offers its full-time associates a comprehensive Total Rewards package, which includes affordable, quality healthcare for our associates and their families, life insurance and disability benefits to provide security, and retirement benefits to help plan for the financial future.

What This Job Offers

• Job Type: Full-time
• Career Level: Director