Director of Student Success and Advising | College of Pharmacy and Pharmaceutical Sciences

Washington State University • Spokane, WA

7d • Onsite

About The Position

The Office of Student Services within Washington State University's College of Pharmacy and Pharmaceutical Sciences (CPPS) is seeking a Director of Student Success and Advising. This is a fast-paced environment that relies heavily on current technologies to meet the demands of Doctor of Pharmacy students and stakeholders. The Director will hold a pivotal role in developing advising staff and programs to ensure the successful retention and graduation of enrolled students in the professional Doctor of Pharmacy (PharmD) program. The Director will supervise and develop Academic and Student Success Advisors who support student success and progression through various activities. The Director will maintain a caseload of approximately 90-100 students and will be responsible for researching, recommending, and employing strategies to meet the college’s objectives for student academic success and retention. This role requires comprehensive knowledge of and ensures compliance with university, state, and federal laws, policies, and regulations. The Director will handle escalated, sensitive, or complex student issues in collaboration with the Associate Dean and provide guidance to faculty and staff. Additionally, the Director will establish positive and effective partnerships with key individuals in the university, state, and western region.

Requirements

• Bachelor’s degree and four (4) years of full-time academic advising experience in a college or university or relevant professional experience.
• A Master’s degree in a related field may substitute for one (1) year of professional work experience.
• Any combination of relevant education and professional academic advising experience may be substituted for the educational requirement on a year‐for‐year basis.
• Knowledge of advising and counseling techniques, with the ability to build trust and provide safe, supportive opportunities for students, from varied backgrounds, including, but not limited to, underrepresented, first generation, and/or high needs, to identify and pursue paths to graduation that support their educational goals and post-graduation plans.
• Demonstrated ability to effectively and respectfully interact with students, faculty, and staff of diverse social, cultural, economic, and educational backgrounds, and an understanding of the institutional barriers and equity gaps faced by historically under-served student populations in higher education.
• Demonstrated experience with oral presentation, written communication, and ability to quickly acquire working knowledge of the policies, principles, and procedures of the university.
• Demonstrated ability and willingness to communicate effectively, collegially, and collaboratively with diverse students, staff, faculty, community members, and other internal and external stakeholders.
• Demonstrated ability to support, collaborate, and build team cohesion.

Nice To Haves

• Previous work experience with a health sciences or other professional educational program with emphasis on academic advising and/or counseling, student progress and enforcing student related policies and procedures.
• Two years supervisory experience including but not limited to hiring, training, evaluation, and recommending disciplinary/corrective action.
• Experience working with diverse faculty, students, and staff.
• Demonstrated proficiency with an enterprise student management system.
• Familiarity with Washington State University academic rules and regulations.
• A Master’s or Doctorate degree in related field.

Responsibilities

• Supervise and develop Academic and Student Success Advisors.
• Support student success and progression through activities such as course registration, career exploration, student mentoring program, mid-semester evaluation of students at risk, student concerns and discipline, progression statuses, Continuous Professional Development (CPD) and co-curricular, end of semester grading, and on-time graduation.
• Maintain a caseload of approximately 90-100 students.
• Research, recommend, and employ strategies to meet the college’s objectives for student academic success and retention.
• Ensure compliance with university, state, and federal laws, policies, and regulations.
• Handle escalated, sensitive, or complex student issues and offer guidance to faculty and staff.
• Establish positive and effective partnerships with key individuals in the university, state, and western region.

Benefits

• Paid sick and vacation leave
• Paid holidays
• Medical, dental, life and disability insurance package for employees and dependents
• Retirement
• Deferred compensation
• Optional supplemental retirement accounts
• Training and development
• Employee tuition waiver

What This Job Offers

• Job Type: Full-time
• Career Level: Manager