Director of Strategic Initiatives

CASARaleigh, NC
Onsite

About The Position

The Director of Strategic Initiatives is a senior leadership role responsible for driving operational excellence and advancing CASA’s innovative housing model. This includes oversight of Studios at 2800, a hotel-to-housing initiative operated in partnership with Junction Point LLC and the City of Raleigh, as well as third-party management partnerships with White Oak and Tiny House Village. This role leads day-to-day operations across multiple sites, ensuring high-quality service delivery, regulatory compliance, and strong stakeholder collaboration, while supporting long-term strategic growth and housing stability outcomes.

Requirements

  • Bachelor’s degree in Hospitality, Business Administration, Property Management, or related field (preferred)
  • 5–8 years of progressive experience in property management, hospitality, or supportive housing
  • Experience managing multi-site operations and/or third-party partnerships preferred
  • Equivalent combination of education and experience will be considered
  • Valid driver’s license required
  • Broker-in-Charge (BIC) License preferred (or ability to obtain)
  • Fair Housing or Property Management certification preferred
  • Strong leadership and team management
  • Excellent communication and stakeholder engagement
  • Experience managing external partnerships
  • Knowledge of fair housing and HUD programs (HOME, Section 811)
  • Strategic thinking with strong execution skills
  • Problem-solving and organizational excellence
  • Commitment to CASA’s mission
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Property management systems (RCRS, HMIS, Podio, ShareFile preferred)
  • Financial and operational reporting

Nice To Haves

  • Bachelor’s degree in Hospitality, Business Administration, Property Management, or related field
  • Broker-in-Charge (BIC) License preferred (or ability to obtain)
  • Fair Housing or Property Management certification preferred
  • Property management systems (RCRS, HMIS, Podio, ShareFile preferred)

Responsibilities

  • Lead, supervise, and develop on-site staff, including hiring, training, scheduling, and performance management
  • Oversee daily operations at Studios at 2800 and provide oversight for third-party managed sites (White Oak and Tiny House Village)
  • Implement systems and processes to improve efficiency, accountability, and service quality
  • Manage the full resident lifecycle: leasing, move-ins, rent collection, re-certifications, and lease enforcement
  • Ensure consistent service standards across all CASA-managed and partner sites
  • Address resident concerns using a trauma-informed, solutions-focused approach
  • Ensure compliance with all funding and regulatory requirements (HOME, Targeted/Key, RCRS, HUD)
  • Develop and maintain policies aligned with fair housing laws and CASA standards
  • Oversee accurate and timely reporting (occupancy, rent, re-certifications, etc.)
  • Identify and evaluate real estate and programmatic growth opportunities
  • Support expansion of CASA’s portfolio, including third-party management partnerships
  • Serve as liaison with Junction Point LLC, City of Raleigh, White Oak, and Tiny House Village
  • Strengthen and manage third-party partnerships to ensure alignment with CASA standards
  • Collaborate with internal teams: BHIT, Fund Development, Real Estate, and Finance
  • Partner with Maintenance to ensure timely repairs, preventative maintenance, and property upkeep
  • Support organizational initiatives and events
  • Perform other duties as assigned

Benefits

  • Join a mission-driven organization dedicated to providing access to stable, affordable housing.
  • This role offers the opportunity to lead innovative housing solutions while expanding impactful community partnerships.
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