Director of Strategic Account Management

AMN Healthcare•Dallas, TX

1d•Hybrid

About The Position

The Director, Strategic Account Management – Language Services leads a team of Strategic Account Managers responsible for managing and growing enterprise healthcare client relationships. This role blends strategic account leadership with hands-on execution, driving client performance, retention, contract renewals, and revenue expansion across complex accounts. The Director is accountable for strengthening client engagement, expanding share of wallet, and ensuring language services programs deliver measurable business value while meeting performance and growth targets.

Requirements

Bachelor’s degree or equivalent experience
10+ years of professional experience in account management, client management, or sales
6+ years of experience in a quota-carrying or revenue growth role managing enterprise or strategic accounts
4+ years of experience leading and developing individual contributor account management or sales teams
Experience working in healthcare services
Experience managing complex client relationships and executive stakeholders (VP/C-level)
Proven ability to drive revenue retention, growth, and contract renewals
Experience leading client performance discussions using data (e.g., QBRs, business reviews)
Ability to operate in a highly matrixed, fast-paced, and execution-focused environment

Nice To Haves

Experience in language services or language access
Experience supporting hospital systems, healthcare providers, or enterprise healthcare clients
Background in consultative sales or strategic account management
Master’s degree (MBA or related field)
Experience with Salesforce, Workday, or enterprise CRM/financial systems

Responsibilities

Own and grow strategic client relationships, ensuring high levels of client satisfaction, retention, and revenue expansion
Lead Quarterly Business Reviews (QBRs), presenting performance data, insights, and growth opportunities to executive stakeholders
Develop and execute account growth strategies, including market penetration, share of wallet, and expansion of language services solutions
Build relationships with C-suite and senior client leaders, navigating complex, ambiguous situations to drive outcomes
Serve as an escalation point for client issues, resolving challenges and identifying growth opportunities
Lead, coach, and develop a team of 4–5 Strategic Account Managers / Senior Strategic Account Managers
Drive performance through goal setting, KPI tracking, and structured development (IDPs, performance plans, coaching)
Upskill team members from tactical account management to more strategic, consultative client engagement
Conduct regular 1:1s and team meetings focused on performance, development, and client outcomes
Balance strategic leadership with hands-on execution in a fast-paced, high-volume environment
Oversee account plans and ensure consistent execution against growth, retention, and performance targets
Partner with cross-functional teams (Sales Operations, Finance, Legal, Client Support, Field Services) to deliver solutions and resolve issues
Manage pricing, contract renewals, rate adjustments, and margin considerations in partnership with internal stakeholders
Ensure accurate performance tracking, reporting, and financial alignment across accounts
Travel (30–50%) to meet with clients, support team members, and engage in customer-facing activities to drive growth
Participate in on-site client meetings, relationship building, and business development efforts