Director of Store Operations - Eataly Houston (New Store Opening!)

Eataly North America•Houston, TX

3d•Onsite

About The Position

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly’s mission. Reports directly to the VP of Operations and directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Facilities, Marketing, Finance, and Human Resources.

Requirements

Bachelor’s Degree
8+ years of management experience in a high volume, fast paced restaurant and/or retail environment
Passion for Italian food and hospitality
Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook
Exceptional communication, leadership, motivational, and team-building skills
Demonstrated problem-solving, organizational, analytical, and business management skills

Nice To Haves

Experience with Italian cuisine and wine highly preferred

Responsibilities

Collaborates with corporate and global senior leadership to understand company strategy and develop the individual store strategy
Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety
Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising
Promotes interdepartmental collaboration, staying in constant communication with store leaders
Serves as the final decision-making point of contact in addressing problems related to the store
Motivates, inspires, and develops team through setting clear expectations and leading by example
Partners with HR to be actively involved in hiring, performance reviews, and terminations
Represents the store to the community and guests
Performs other duties as required or assigned