Director of Specialty

Essen Medical Associates•New York, NY

About The Position

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients (about half the population of Wyoming) annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today! Job Summary The Director of Specialty Services provides operational and strategic leadership for Essen Health Care’s specialty care programs. This role is responsible for ensuring efficient clinic operations, high-quality patient care, provider engagement, and service line growth across multiple specialty departments. The Director collaborates closely with physician leadership, practice administrators, and executive leadership to strengthen specialty access, improve patient outcomes, and drive operational excellence. Directors in healthcare leadership roles typically oversee clinical operations, develop policies, manage budgets, and ensure high-quality patient care across departments. The Director of Specialty Services provides operational and strategic leadership for Essen Health Care’s specialty care programs. This role is responsible for ensuring efficient clinic operations, high-quality patient care, provider engagement, and service line growth across multiple specialty departments. The Director collaborates closely with physician leadership, practice administrators, and executive leadership to strengthen specialty access, improve patient outcomes, and drive operational excellence. Directors in healthcare leadership roles typically oversee clinical operations, develop policies, manage budgets, and ensure high-quality patient care across departments.

Requirements

Bachelor’s degree in Healthcare Administration, Public Health, Business Administration, or related field required
7–10+ years of healthcare operations experience
3–5+ years in leadership overseeing specialty practices or ambulatory services
Healthcare operations and practice management
Strategic planning and service line development
Financial management and budgeting
Strong leadership and team development
Provider relationship management
Data-driven decision making
Knowledge of healthcare regulations and compliance standards

Nice To Haves

Master’s degree (MHA, MBA, MPH) preferred
Experience working with physician groups or multispecialty medical organizations preferred
Multispecialty medical group experience
Value-based care or population health environment
Experience with EMR systems (eClinicalWorks, Epic, etc.)
Experience managing multiple clinical locations

Responsibilities

Lead the development and execution of strategic initiatives for specialty service lines.
Identify growth opportunities for specialty programs across Essen locations.
Partner with executive leadership to expand specialty access and improve referral pathways.
Monitor industry trends, healthcare regulations, and specialty care delivery models.
Oversee day-to-day operations of specialty clinics and programs.
Ensure efficient patient flow, scheduling optimization, and provider productivity.
Develop operational policies and procedures for specialty departments.
Ensure alignment with organizational goals and population health initiatives.
Provide leadership and support to specialty practice managers and clinical teams.
Partner with physician leaders to strengthen provider engagement and performance.
Assist with provider recruitment, onboarding, and retention initiatives.
Foster a culture of accountability, collaboration, and patient-centered care.
Develop and manage departmental budgets and financial performance.
Monitor key performance indicators (KPIs) including:
Access to care
Patient satisfaction
Provider productivity
Revenue cycle performance
Implement operational improvements to increase efficiency and service line profitability.
Ensure specialty services meet regulatory, compliance, and accreditation standards.
Collaborate with Quality, Compliance, and Population Health teams.
Monitor clinical quality metrics and implement improvement initiatives.
Support value-based care strategies and population health goals.
Improve patient access to specialty services across the network.
Address patient feedback and service improvement opportunities.
Implement programs that enhance patient satisfaction and care coordination.