Director of Spa - Waldorf Astoria Park City

Hilton

7d•Onsite

About The Position

Waldorf Astoria is looking for a Director of Spa to join the leadership team in Park City! This luxurious boutique property offers amazing opportunities for growth and development for the right candidate. This role is responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Requirements

Demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Direct and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Develop and implement spa menus and marketing strategies
Initiate and implement marketing and up-selling techniques to promote spa services to maximize overall revenue
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies
Resolve guest issues and concerns to guest satisfaction

Benefits

Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs