Director of Solution Delivery

Texas Health & Human Services Commission • Austin, TX

58d • Hybrid

About The Position

The Director of Solution Delivery (Director II) for Administrative Applications in Health and Human Services Commission (HHSC) directs the IT Team(s) to deliver system solutions potentially utilizing a range of technologies such as, Commercial Off-The-Shelf (COTS), Software as a Service (SaaS), Custom Implementation, and Platforms as a Service (PaaS). This area is meant to deliver high-impact implementations leveraging Agile (Scrum) and Scaled Agile Framework (SAFe) to have a positive impact to HHSC and the citizens of Texas. This position provides senior-level managerial oversight including guidance for strategic goals, developing processes and procedures, establishing priorities, oversight of development teams and managers. Must be willing to work from an HHS office designated by the hiring manager 3, or more, days per week located in Austin, TX.

Requirements

• Knowledge of Cloud Services on AWS and Azure.
• Knowledge of Custom Development in Java/.Net.
• Knowledge of RDBMS, SQL, and PL/SQL.
• Knowledge of Cybersecurity.
• Knowledge of Enterprise Change Management and Audit/Control Frameworks.
• Knowledge of IT governance practices and the process of solution estimation development.
• Knowledge of processes, policies, procedures, and standards consistent with the proven practices for Enterprise-wide software delivery.
• Knowledge of Agile Scrum Methodology using Jira.
• Skill in leading large teams delivering Enterprise Solutions.
• Skill in supporting Enterprise Solutions such as Custom Cloud Solutions, COTS, SaaS, RDBMS, etc.
• Skill in workforce planning, project planning, and contract negotiations.
• Skill in supporting mission-critical applications, running in a highly distributed manner.
• Skill in verbal, written communication, and presentation skills.
• Skill in evaluating vendor performance.
• Skill in evaluating and selecting vendor solutions.
• Skill in logical and technical problem-solving skills.
• Ability in building consensus across multiple teams and working with teams located in different geographic locations and remote working resources.
• Ability to learn and quickly comprehend new concepts.
• Ability to develop and manage project schedules for analysis, development, and final deliverables, as well as providing support oversight.
• Ability to oversee vendor solution implementation.
• Ability to provide excellent customer service.
• Ability to operate efficiently and maneuver comfortably through complex organizations and thrive in a state government environment.
• Graduation from a four-year college or university with major coursework in business or a related field. Appropriate experience including Enterprise Software, direct techincal management, and Software Development Lifecycle (SDLC) process experience may be substituted for the required education on a year-for-year basis up to four years.
• Candidate has a minimum of 5 (five) years of experience with Enterprise Software.
• Candidate has a minimum of 5 (five) years of experience in direct technical management.
• Candidate has a minimum of 4 (four) years of experience with Software Development Lifecycle (SDLC) process, coding standards, change control, and version management.
• Candidate has a minimum of 2 (two) years of experience in Agile development methodologies.

Responsibilities

• Directs daily solution development and administration of system implementation and support that could utilize technologies including but not limited to Java, .Net, custom developed solutions, SaaS, and other technologies provided by Administrative Applications. Includes regular meetings with CTO, governance, and stakeholders while partnering with vendors and vendor teams, attending required management committee meetings, validating application roadmaps, providing prioritization, working with stakeholders, and senior management. Monitors HHSC IT's compliance and represents HHSC IT at steering committee meetings, legislative sessions, and panels. (40%)
• Directs and develops solution requirements and implementation execution for product management through closely working with product management direct reports, stakeholders, DevOps, product support, Quality Assurance and Testing, and other agency/vendor support teams. Includes responding to intake requests, solution evaluation/estimation, vendors' estimations, attending required Agile ceremonies and Scrum ceremonies, providing prioritization, and working with stakeholders. Oversees relevant budgets and monitors resource allocation across projects and associated spending. (20%)
• Directs the team including completing performance evaluations, recommending personnel disciplinary actions, and scheduling and approving leave. Develops staff through training, mentoring, and effective use of employee development plans. Provides direct reports with work assignments, prioritization, clear direction, and information on responsibilities and work performance expectations, and conducts evaluations to gauge performance. Reviews and approves leave and carries out other expected Human Resource activities associated with hiring new staff and promotions. Supervises the work of others. (20%)
• Directs and leads the formulation of processes, policies, procedures, and standards consistent with the proven practices for Agile product management, project management, product solution estimations through collaboration with CTO, governance, stakeholders, and executive management, as well as customer support and customer relations. Develops and oversees the agency's short-term and long-term operational plans. (10%)
• Performs other tasks as assigned. (10%)

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Administration of Human Resource Programs
• Number of Employees: 1,001-5,000 employees