Director of Customer Solution Engagement

Cencora

15d

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details The Director of Customer Solution Engagement is responsible and accountable for client engagement activities and the deliverables, instilling confidence in the customer through effective stakeholder management, establishing of governance structures and driving successful customer outcomes. The Director is pivotal in developing and fostering strong relationships with clients built on delivering exceptional expertise, quality and value. This role will be expected to lead and build relationships with senior stakeholders, subject matter experts, and business process owners at multiple levels throughout our internal and client organizations.

Requirements

• Bachelor’s degree in a relevant discipline and/or PMP certification is preferred or equivalent experience.
• Requires 8+ years’ experience.
• Project management experience including prior healthcare agency and/or pharmaceutical launch and market access experience preferred.
• Client orientation and management.
• Teamwork, collaboration, and relationship building.
• Ability to lead and inspire action.
• In- depth knowledge of buying group relationships.
• Expertise in solutions and offerings.
• Strong presentation and communication skills.
• Flexibility
• Planning & problem solving
• People management
• Strong organizational and decision-making skills.

Nice To Haves

• Experience with developing cross channel assets (email, rep triggered email, detail aids, etc), familiarity with Veeva is a plus.
• Prior retail pharmacy experience is a plus.

Responsibilities

• Overall accountability for complexity of customer engagements.
• Responsible and accountable for assigned project to ensure it is within expected costs, resources, timelines and budget and meets expected quality standards.
• Responsible to determine project scope and objectives, oversee project plans and monitor progress.
• Responsible to predict resources needed to reach project objectives, establish clear roles and define output they need to deliver.
• Responsible for implementing governance structure with defined roles and responsibilities and escalation pathways.
• Identifies and proactively manages risks and leads mitigation measures, which includes but not limited to, full understanding of clients Legal, Medical, and Regulatory (LMR) process.
• Ensures effective and transparent communication and working relationships with Client and project (workstream) team members.
• Manage change with the team when necessary to meet project deliverables.
• Accountable that all project team are onboarded, trained accordingly and aware of their responsibilities within the engagement.
• Support and participate in strategic processes.
• Participate in inter-agency discussions, calls & alignment meetings.
• Understand client’s business, brands, organizational structure, and processes.
• Assist and/or participate in content development.
• Identify opportunities to bring value to our client's businesses, and grow business organically.
• Manage, coach, and grow team members.
• Be willing and able to travel up to 25%.
• Perform other duties as assigned.

Benefits

• We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.
• In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees