Director of Service - Security (SEC)

Bosch Building Technologies LLC•Anaheim, CA

15d•$135,000 - $180,000

About The Position

The Director of Service – Integrated Security at Bosch Building Technologies North America (Bosch BT NA) is a critical leadership role responsible for driving the growth, efficiency, and excellence of our Integrated Security (SEC) service business. Reporting directly to the Senior Vice President, Services, this role shapes SEC service strategy, leads operational improvement initiatives, and ensures exceptional customer experiences while influencing the financial and operational performance of the Integrated Security service portfolio.

Requirements

8–10 years of leadership experience in service operations and/or service sales, including oversight of service delivery for building automation, fire & life safety, and security systems.
Demonstrated experience managing or directing field service teams and service project execution within (SEC)
Knowledge of industry-specific regulations, legislative standards, and best operational practices
Experience in preparing, administering, and analyzing department budgets.
A valid Driver’s License and ability to pass pre-employment screens

Nice To Haves

Bachelor’s degree in business, engineering, or a relevant technical field
Previous and progressive experience in Service/Operational leadership within a specific domain (SEC)
Experience developing and implementing national service standards, including SOPs, domain specific service playbooks, and process guidelines
Strong background in service business growth strategy, including market/competitive analysis
Ability to collaborate cross functionally with sales, operations, and field teams to drive service initiatives
Harmonization of Service Departments through Merger & Acquisition activity
Experience with Microsoft Dynamics 365 or similar ERP / Service Operations platforms

Responsibilities

Develop and execute the national Integrated Security service strategy aligned with Bosch BT NA’s business objectives and customer expectations.
Support a diverse team of service professionals, including managers, sales personnel (aligned to Service Sales Strategy), technicians, and support staff.
Lead the Integrated Security service roadmap, market shifts, and competitive opportunities while staying aligned with customer needs.
Build and champion a service-first mindset, partnering with branch leaders to drive consistent culture and operational excellence.
Drive alignment across branches and acquired companies through M&A integration, standardization, and cultural adoption.
Serve as a key escalation point for complex SEC technical issues, supporting branch and field teams to strengthen customer trust.
Support national and local teams in customer meetings to expand Bosch BT NA footprint and maintain high satisfaction levels.
Engage and support service leadership in meeting commitments for high priority and national accounts.
Promote a culture of responsiveness, accountability, and customer advocacy.
Influence performance outcomes for the Integrated Security domain, including but not limited to; service agreement execution, renewal retention and performance, margin improvement, and broader KPI achievement.
Establish SOPs for field services, including Service Agreement processes and Time & Material workflows.
Evaluate, implement, and optimize tools, processes, service playbooks, and domain-specific standards that drive consistency and quality.
Partner closely with branch teams to ensure consistent SEC service delivery, operational best practices, and continuous improvement.
Maintain deep expertise in Integrated Security systems, including controls architectures, integration protocols, HVAC fundamentals, analytics tools, and connected building ecosystems.
Incorporate competitive intelligence and market trends into strategic and operational initiatives.
Identify emerging customer needs and future service offerings to support Bosch BT NA’s growth trajectory.
Support sales and service teams in strategic account reviews, customer meetings, and service‑centric solution development.
Drive Integrated Security domain service performance outcomes by influencing revenue growth, margin improvement, service agreement execution, and operational efficiency across all support branches.
Monitor and interpret key financial indicators, including labor utilization, agreement profitability, cost drivers, backlog health, and forecast accuracy that provides insights and recommendations that guide branch and regional leaders toward improved financial results.
Collaborate with branch leadership and Service Business Operations to identify performance gaps, provide root-cause analysis, and co-develop corrective action plans tied to measurable operational improvement and financial uplift.
Contribute to forecasting and planning through data‑driven insights on labor capacity, service demand, domain growth opportunities, and operational risks impacting financial performance.
Partner with the Digital Service Center (DSC) to enhance digital tool usage, drive adoption, and strengthen field enablement within Integrated Security specific workflows.
Collaborate with Service Business Operations to ensure Integrated Security alignment on pricing strategies, service agreement estimation, ERP process compliance, and operational standards.
Support M&A activities by evaluating Integrated Security capabilities, aligning service playbooks, and accelerating operational adoption in newly acquired organizations.
Ensure all service activities adhere to health, safety, and environmental regulations.
planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.