Director of Service Delivery
About The Position
Givers operates from a simple principle: the quality & excellence of our care delivery must scale alongside our growth. Today our service organization includes a growing team of care coaches and nurses supporting caregivers across multiple states. Each state has different regulatory environments, staffing constraints, and operational requirements. The Director of Service Delivery owns how the Givers care model is executed across markets, ensuring caregivers receive consistent, high-quality support while our frontline teams operate with clarity, stability, and sustainable workloads. You will lead the day-to-day service operation while helping shape how the Givers care model evolves as we scale across new markets. This role is ideal for a leader who believes that great care delivery is both a people discipline and a systems discipline. You will partner closely with the VP of Operations as well as peers in Strategic Operations, Product, and Administration to ensure that growth strengthens, rather than erodes, the quality of our care model. This is a player-coach leadership role. You will set standards, develop leaders, and build systems while staying close enough to the work to understand what caregivers and frontline teams are actually experiencing.
Requirements
- Licensed NP/RN, LCSW, or equivalent clinical background strongly preferred
- 8+ years leading tech-enabled service delivery or clinical operations
- Experience working with family caregivers, aging populations, or home-based care programs (i.e., dementia care, PACE, caregiver support organizations) strongly preferred
- Background in Medicaid, home-based care, value-based care, or caregiver support programs
- Experience managing teams in regulated healthcare environments
- Experience scaling frontline teams and services across multiple markets or regions
- Experience managing and developing teams of 20+ frontline staff
- Ability to balance accountability with strong team culture
- Experience installing operational rhythms such as weekly reviews, quality scorecards, utilization management, and performance coaching
- Strong understanding of documentation standards, compliance workflows, and audit risk
- Experience managing caseload models and staffing ratios
- Ability to distinguish between performance issues, capacity issues, and system design issues
- Deep commitment to caregiver outcomes and staff experience
- Comfortable operating in growing, evolving organizations
- Able to build structure while maintaining speed and flexibility
- Willing to challenge assumptions and advocate for what caregivers and frontline teams actually need
Responsibilities
- Lead day-to-day service operations
- Reinforce coaching and clinical quality
- Manage compliance and audit readiness
- Lead and develop the service team
- Improve the care model over time
- Partner cross-functionally
Benefits
- meaningful equity
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
