Director of Service Delivery, Media Distribution Platforms

Mayo Clinic•Rochester, MN

3d•$163,280 - $236,745•Hybrid

About The Position

This is a hybrid position and must be located within 100 miles of the Mayo Clinic campus located in Rochester, MN for occasional on-site expectations based on business needs. The primary focus is on either Multimedia Service Delivery or Multimedia Service Development, with specific requirements outlined below. The role participates in coordination and leadership activities of the Division, is responsible for budgeting, planning, staff accountability, overall strategy, and maintaining strong relationships between the Divisions of Multimedia Production Services and Multimedia Distribution Platforms. The position fosters relationships with leaders in the Department of Facilities and Support Services at all Mayo Clinic campuses as well as with strategic stakeholders throughout Mayo Clinic. For Service Delivery, the role is accountable and responsible for service delivery and service execution, setting high standards of service excellence. It leads service transition/support elements of a service, coaches and mentors staff to deliver service excellence, and represents the Division while actively participating in institutional projects and committees. Collaboration with partner Directors, Managers, and staff is key to improve quality, effectiveness, cost, and efficiency utilizing Lean and Agile methods. The role plans and manages Mayo Clinic resources (project, people, facilities, money, and equipment) efficiently and develops and fosters service execution strategies and directions that support Division and Mayo Clinic goals and objectives. Leadership is provided in the strategic design, selection, and application of business requirements using the principles of Agile business mindset. In conjunction with the Service Development Director, leads innovation efforts to proactively advance Enterprise direction and strategic plan. For Service Development, the role leads collaboration with business partners to translate business strategies into innovative, actionable product and platform strategies for near-term impact and long-term value. It partners proactively, translating wider organizational context into insight and action, and drives prioritization while navigating competing priorities and product literacy throughout the Enterprise. Guidance is provided to product and enablement teams on business partner priorities and alignment to broader Mayo Clinic strategy. The role demonstrates, and holds staff accountable to, an agile mindset. It assesses business strategies and technology effectiveness to ensure alignment with performance, cost, architectural, and business requirements. Short and long-term plans are developed working with strategic partners to ensure that technology portfolio components align with overall direction and Mayo Clinic requirements. Structure, guidance, and support are provided for budgeting, capital, and planning for the delivery of technology, as well as upgrades, enhancements, integrations, and support. The role ensures that staff development and training needs are met and fosters a culture of innovation in alignment with institutional strategic goals. Agile and Lean methods are employed to accomplish Objectives and Key Results. In conjunction with the Service Delivery Director, leads innovation efforts to proactively advance Enterprise direction and strategic plan.

Requirements

Must be located within 100 miles of the Mayo Clinic campus located in Rochester, MN for occasional on-site expectations based on business needs.
Primary focus is on either Multimedia Service Delivery or Multimedia Service Development.
Demonstrate, and hold staff accountable, to an agile mindset.
Employ Agile and Lean methods to accomplish Objectives and Key Results.

Nice To Haves

Utilizing Lean and Agile methods.
Principles of Agile business mindset.
Agile and Lean methods

Responsibilities

Participates in coordination and leadership activities of the Division.
Responsible for budgeting, planning, staff accountability, overall strategy, and maintaining strong relationships between the Divisions of Multimedia Production Services and Multimedia Distribution Platforms.
Fosters relationships with leaders in the Department of Facilities and Support Services at all Mayo Clinic campuses as well as with strategic stakeholders throughout Mayo Clinic.
Accountable and responsible for service delivery and service execution, setting high standards of service excellence.
Leads service transition/support elements of a service.
Coach and mentor staff to deliver service excellence.
Represents Division and participates actively in institutional projects and committees.
Collaborates with partner Directors, Managers, and staff to improve the quality, effectiveness, cost, and efficiency utilizing Lean and Agile methods.
Plans and manages Mayo Clinic resources (project, people, facilities, money, and equipment) in an efficient manner.
Develops and fosters service execution strategies and directions that support Division and Mayo Clinic goals and objectives.
Provides leadership in the strategic design, selection, and application of business requirements using the principles of Agile business mindset.
Leads innovation efforts to proactively advance Enterprise direction and strategic plan.
Lead collaboration with business partners to translate business strategies into innovative, actionable product and platform strategies for near-term impact and long-term value.
Partner proactively, translate wider organizational context into insight and action.
Drive prioritization while navigating competing priorities and product literacy throughout the Enterprise.
Guide product and enablement teams on business partner priorities and alignment to broader Mayo Clinic strategy.
Demonstrate, and hold staff accountable, to an agile mindset.
Assess business strategies and technology effectiveness to ensure alignment with performance, cost, architectural, and business requirements.
Develop short and long-term plans working with strategic partners to ensure that technology portfolio components align with overall direction and Mayo Clinic requirements.
Provide structure, guidance, and support for budgeting, capital, and planning for delivery of technology, and well as upgrades, enhancements, integrations, and support.
Ensure that staff development and training needs are met.
Foster a culture of innovation in alignment with institutional strategic goals.
Employ Agile and Lean methods to accomplish Objectives and Key Results.