Director of Security Operations

Securitas • Atlanta, GA

2d • Hybrid

About The Position

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management across diverse industries. Our mission is simple yet powerful: to help make your world a safer place. With a legacy built on trust, innovation, and global expertise, we provide tailored security solutions that combine innovative technology with outstanding service. We are seeking a dynamic, confident Director of Security Operations to lead a large, multi-branch territory encompassing 6 district offices. Reporting to the Area Vice President (AVP), this role provides overall leadership for security operations across the Area and ensures that security services are effectively integrated with other branch functions. The Director of Security Operations, has oversight of shared operational services across multiple branches, serves as a key partner to the AVP in achieving short- and long-term business goals, and is accountable for the efficient, effective delivery of high-quality security services that meet both service and profitability targets. This position leads and coordinates new client start-ups and transitions, drives client satisfaction initiatives, and champions client and employee retention efforts. The Director of Security Operations also coaches, trains, and develops field managers and supervisors, and serves as AVP’s primary operational resource for the territory.

Requirements

• Strong knowledge of security operations, practices, and procedures.
• Solid understanding of business operations management and human resources administration.
• Proficiency with personal computers and common business software, including spreadsheets.
• Ability to interpret and synthesize business and financial data to develop practical solutions.
• Proven planning, organizing, and leadership skills.
• Strong oral and written communication skills.
• Persuasive, articulate leader able to explain security concepts clearly to security staff and client stakeholders at all levels.
• Strong customer service mindset with a focus on high-quality service delivery.
• Ability to interact effectively at all organizational levels and across diverse cultures.
• Excellent team building, collaboration, communication, and presentation skills.
• Demonstrated ability to lead teams and also contribute as an effective team member.
• High level of initiative with a track record of driving results and continuous improvement.
• Bachelor’s Degree in Security Management, Criminal Justice, or business administration required.
• Minimum of 10 years of relevant management experience with increasing responsibility within the private sector security industry or related public sector.

Nice To Haves

• Professional certification, such as a Certified Protection Professional (CPP) or Physical Security Professional (PSP) preferred.

Responsibilities

• Ensures the delivery of high-quality customer service through regular updates to the AVP; evaluates service quality and initiates corrective action as necessary.
• Manages shared services for other Branches; coordinates service requirements with Branch Managers and Area management; resolves operational issues; supervises staff engaged in providing payroll, accounts receivable and payroll, HR and other services.
• Resolves operational issues to ensure the function is interfacing effectively with other Branch functions and consistent with the vision and leadership from the AVP.
• Analyzes operational and financial indicators to continuously improve Area performance; ensures profitable operations with full profit and loss accountability.
• Meets regularly with client representatives for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.
• Recruits, selects, orients, trains, and develops high caliber staff in collaboration with Area and Region management; plans, assigns, and directs work; coaches employees to enhance skills; carries out disciplinary actions as necessary.
• Develops and administers budget in collaboration and input from the Area Vice President.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios, etc.; maintains and submits payroll records and other required information.
• Ensures scheduling is handled effectively to meet client requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed.
• Provides input to company, Region and Area initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
• Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.

Benefits

• Competitive Salary: $90,000-$100,000 annually
• Monthly Vehicle Allowance: $1,000.00
• Comprehensive Benefits Package , including: Medical, dental, vision, and life insurance
• Ten accrued vacation days, four personal holidays, six sick days
• 401(k) with company match
• Bonus Eligible
• Career Growth: Continuous training and leadership development
• Dynamic Work Environment: Be part of a mobile, highly engaged, results-driven team.

What This Job Offers

• Job Type: Full-time
• Career Level: Director