Director of Security Operations

Services For The Underserved, Inc.•New York, NY

4d•$140,000 - $150,000•Onsite

About The Position

The Director of Security is responsible for the strategic leadership, development, and oversight of all security operations across a large portfolio of program locations throughout New York City. This role ensures the safety and security of persons served, staff, and visitors while supporting a trauma-informed, service-oriented environment. The Director of Security will implement best practices in security management, ensure compliance with city, state, and federal regulations, and work collaboratively with program, real estate, facilities, and IT to promote a safe and respectful community.

Requirements

Bachelor’s degree required
8+ years of comparable experience with at least 3-5 years of managerial experience in directing security operations of a similar sized organization or company
Must be proficient in Microsoft Office applications
Familiar with Yardi or similar industry-based database
Knowledge of multiple CCTV systems and access control systems
Exemplary customer service skills
Must display ability to complete tasks/projects on-time
Strong analytical skills
Strong attention to detail
Knowledge of de-escalation and problem solving

Nice To Haves

Master’s degree in Criminal Justice, Public Administration, or related field
Military or law enforcement experience
Experience in supportive housing, shelters, healthcare, or social services

Responsibilities

Develop and implement a comprehensive, organization-wide security strategy, including a security work plan
Establish and oversee security‑related policies, procedures, post orders, and emergency protocols that balance safety, client rights, and a trauma‑informed approach, in coordination with Compliance and Legal
Assess, recommend, and support governance of physical security technologies including CCTV, access control, and related systems in collaboration with IT and Facilities, ensuring consistency, data integrity, and appropriate use across program sites
Provide leadership and serve as the primary security advisor to executive leadership and program staff
Develop and maintain security metrics, dashboards, and executive level reports to support leadership oversight
Oversee daily security operations across all program sites
Conduct site visits and assessments 2-3 times per week to identify vulnerabilities and recommend improvements
Liaise with program staff and third party security vendors to address security and safety related issues
Manage relationships with third-party security vendors, including regular meetings with account reps to ensure delivery of quality services
In collaboration with the legal department, review and negotiate all third-party security vendor contracts and ensure contractual compliance
Responsible for drafting RFPs and overseeing bidding process for all third-party security vendors
Review and approve all third-party security vendor invoices
Provide security planning and readiness support for new program openings, program transitions, and site expansions, including risk assessments and vendor alignment
Draft site visit reports, assessments and follow-up protocols for quality improvement purposes
Analyze security‑related incident data to identify trends and preventive strategies, and provide subject matter expertise, documentation, and reporting to support governance and oversight of security operations and risk mitigation.
Respond to critical incidents and coordinate crisis management efforts
Attend internal S:US Incident Review Committee and Workplace Violence Committee meetings to provide guidance as to security best practices
Design and implement security training programs for program staff and third- party security staff
Attend security related trainings and webinars to ensure security best practices at S:US
Partner with program staff to promote safety awareness
Build strong relationships with NYPD, community stakeholders, and local precincts
Collaborate with internal departments including program, real estate, facilities, and IT
Support a culture of respect, equity, and inclusion in all security practices