Director of Security Operations

Marksman Security LLC • Houston, TX

6h • Onsite

About The Position

Marksman Security is seeking a Director of Operations: Security to oversee the daily operations of the region. This role is accountable for serving clients, staffing, reporting, and ensuring compliance with procedural and company policies. The Director of Operations must manage and ensure the accuracy of billing, payroll, and collections for services rendered, while also maintaining overall contract performance and profit margins. This position will support the Branch Manager and Vice President of the region by developing and fostering positive working relationships with employees and clients. The Director of Operations is the primary point of contact for all operational management functions pertaining to the Operations personnel and is responsible for efficiently implementing all aspects of operations by providing quality service to our clients, ensuring accounts are operated in a manner consistent with established policies, contracts, and applicable laws.

Requirements

• Demonstrated leadership experience directing security operations for large, high risk, complex facility security program, corporate security programs or related industry.
• Five (5) years progressive management experience in the security industry or related field.
• Knowledge & understanding of P&L’s, time & attendance systems, security best practices.
• Ability to recruit, develop, and grow talent.
• Outstanding customer service skills, building strong relationships on the foundation of trust & partnership.

Nice To Haves

• Bachelor’s Degree in Criminal Justice or related field preferred.
• Advanced security industry training & professional development.

Responsibilities

• Oversee and efficiently implement all aspects of operations by providing quality service to our clients.
• Ensure accounts are operated in a manner consistent with established policies, contracts, and applicable laws.
• Meet with schedulers and road supervisors to ensure client expectations are met and the proper tools are in place for continued success.
• Review Track Tik KPI’s to maintain control over operations.
• Address any issues and provide feedback to ensure client needs are met.
• Manage and continuously develop assigned team members who are direct reports.
• Maintain office area upkeep and ensure a professional, organized, and clutter-free environment.
• Develop and maintain consistent and productive client relations.
• Coordinate with recruiting, scheduling, Branch Manager, and/or Vice President to stay informed of business needs and evolving expectations.
• Assist in minimizing non-billable overtime at accounts.
• Consistently review emails, TrackTik reporting, and address corrective actions/disciplinary measures related to personnel, supplies/equipment, uniform items, and specific site needs.
• Inspect the upkeep of all site vehicles, golf carts, and equipment, ensuring they are handled with care and not for personal use.
• Evaluate and validate worker competency to maintain their customer-centric role.
• Confirm site activity via site visits, phone calls, and remote camera access.
• Manage cold start & priority accounts as instructed.
• Assist leadership with given tasks and directives.
• Maintain accountability of shifts, shift coverage, and officer performance.
• Immediately escalate medical or operational emergency matters to senior leadership.
• Provide a summary report of daily activities and times in TrackTik.
• Make detailed notes of every account visit in TrackTik under journal entries.
• Review and approve TrackTik reports for clients.
• Assist with training, encouragement, and accountability of officers and site leaders.
• Complete overnight field audits of sites (minimum once per month) supported by report/documentation.
• Meet with the team and management to review strategy, processes, and procedures.
• Inspect account equipment control/handling procedures.
• Attend and report back on client/board meetings.
• Arrange and attend site meetings with on-site leadership/officers.
• Assist in building newly acquired programs (quality staff acquisition, equipment and program development).
• Inspect site cameras for functionality, report outages, or inconsistencies to senior management.
• Account for attendance tracking (i.e. schedule adherence).
• Manage and report NBOT % and turnover %.
• Identify open/opening positions to scheduling and recruiting for accounts.
• Maintain frequent and positive contact with field personnel, peers, and leadership.
• Ensure that requirements, training, and development are followed according to the MSC contract.
• Review and maintain vehicle GPS reports for quality control, review vehicle maintenance, and upkeep.
• Be present for orientations frequently to meet with assigned new hires.
• Assist in the recruitment of new employees utilizing various outlets.
• Inspect site vehicles for signs of damage, wear, and misuse.
• Meet with schedulers and command to ensure correctness and compliance of contractual requirements.
• Maintain and update all TrackTik logs, region and site contact lists as well as post orders.
• Review invoices for accuracy and adjust as needed prior to being sent to the client.

What This Job Offers

• Job Type: Full-time
• Career Level: Director