Director of Security and Safety

Four Seasons Hotels and Resorts•New York, NY

3d•$125,000 - $135,000•Onsite

About The Position

This role oversees internal and external access control, CCTV, lost and found, workplace safety and health standards, workplace violence prevention and response, and incident response and investigation. The Director will develop and implement comprehensive emergency response and crisis management plans, ensuring full compliance with local security and safety laws, fire safety codes, and regulatory requirements. This position partners with local authorities and emergency services to maintain effective intelligence, communication, and rapid response capabilities. The role also involves overseeing the choice, placement, and performance of security technologies, and working with all departments to ensure safety practices are being followed, including chemical storage, slip/trip/fall hazard removal, fire and carbon monoxide detection/response, machine guarding, safe manual material handling, contractor management, and injury/illness prevention. Some properties may require additional expertise in areas like water rescue, firefighting teams, hazardous wildlife, or childcare facilities. The Director will serve as Co-Chair of the property’s Lead With Care Committee, supporting the health, safety, and security management system, driving engagement and accountability in safety culture, and reviewing incidents and risk mitigation strategies. Collaboration with People & Culture and property leadership for investigations, and maintaining a strong partnership with Rooms and Guest Experience are also key. The role demands the highest standards of professionalism, confidentiality, and discretion.

Requirements

Degree or diploma in a relevant discipline.
Minimum of 8 years of progressive leadership experience in hotel or resort security, with at least 3 years in a director-level role.
Proven expertise in luxury or ultra-luxury hospitality environments, with an understanding of guest expectations for discretion and comfort.
In-depth knowledge of local security and safety laws, international fire and life safety codes, international privacy considerations, local injury and illness reporting requirements, incident response and crisis management procedures, and investigative techniques.
Strong leadership, decision-making, and problem-solving abilities under pressure.
High integrity, cultural sensitivity, and the ability to manage confidential information with discretion.
Proficiency with MS Office, CCTV and access control systems, and fire panels.
First aid, CPR, and basic fire response training at a minimum.
Flexibility to respond to events at all hours, including nights, weekends, and holidays as operationally required.

Nice To Haves

Preferred experience working with The Hotel & Gaming Trades Council, AFL-CIO.

Responsibilities

Oversee internal and external access control, CCTV, lost and found, workplace safety and health standards, workplace violence prevention and response, and incident response and investigation.
Develop and implement comprehensive emergency response and crisis management plans.
Ensure full compliance with local security and safety laws, fire safety codes, and regulatory requirements.
Partner with local authorities and emergency services to maintain effective intelligence, communication, and rapid response capabilities.
Oversee the choice, placement, and performance of security technologies, including CCTV, access control, and alarm systems.
Work with all departments to ensure safety practices are being followed, with attention to chemical storage and use, slip/trip/fall hazard removal, fire and carbon monoxide detection / response, machine guarding, safe manual material handling practices (including ergonomics, lifting techniques, and task design), contractor management, and injury and illness prevention.
Serve as Co-Chair of the property’s Lead With Care Committee, partnering with cross-functional leaders to support the effective implementation of the health, safety, and security management system, drive engagement, accountability, and continuous improvement in safety culture, and review incidents, trends, and risk mitigation strategies at the property level.
Collaborate with People & Culture and property leadership to coordinate and support on-property investigations.
Maintain a strong partnership with Rooms and Guest Experience.
Maintain the highest standards of professionalism, confidentiality, and discretion at all times.