Director of Salesforce Transformation

PartsSource • Hoffman Estates, IL

9d • Hybrid

About The Position

The Director of Salesforce Transformation is responsible for leading the organization’s comprehensive transformation of Salesforce.com, establishing it as the unified platform for Sales, Marketing, Customer Support, Customer Success, Finance, and Accounting. This position drives the end-to-end transformation process by developing strategy, directing a cross-functional execution team—including Salesforce Administrators, Developers, Business Analysts, and Project Managers—and ensuring robust integration with Product, Engineering, and Quality Assurance teams.
In addition, the Director will be accountable for the strategic adoption and implementation of advanced AI initiatives, with a particular emphasis on Salesforce AgentForce. The incumbent will be tasked with developing and overseeing the execution of a cohesive strategy for integrating AI-powered capabilities into the Salesforce ecosystem, thereby advancing automation, elevating customer engagement, and optimizing operational efficiency. The Director will also lead organizational change management to support successful adoption, and cultivate a culture that embraces innovation and data-driven decision-making across the enterprise.

Requirements

• 10+ years in enterprise technology, CRM, or digital transformation leadership.
• Minimum 5 years leading Salesforce transformation programs at scale.
• Demonstrated experience managing cross-functional teams (admins, developers, analysts, project managers).
• Deep technical knowledge of Salesforce (Sales Cloud, Service Cloud, CPQ, Billing) and integrations (APIs, MuleSoft, middleware).
• Experience working closely with Product, Engineering, and QA teams to ensure system interoperability and rigorous test coverage.
• Strong communication skills, executive presence, and stakeholder management ability.

Nice To Haves

• Salesforce certifications (Admin, Architect, or related) are a strong plus; Agile or PMP certifications beneficial.

Responsibilities

• Own the roadmap for Salesforce modernization, aligning initiatives with enterprise goals (growth, efficiency, CX).
• Act as the executive sponsor’s lieutenant, providing governance, decision support, and executive communications.
• Ensure alignment between business objectives, Salesforce capabilities, and technical architecture.
• Lead and develop a multi-disciplined team: Salesforce Admins, Developers/Integration Engineers, BAs, Project Managers.
• Institute best practices (Agile, scrum, CI/CD where relevant) and foster a culture of accountability, innovation, and continuous improvement.
• Oversee the delivery of Salesforce capabilities across major functional domains: Lead-to-Quote, Order Management, Billing, Service, Vendor Management, Pricing, etc.
• Coordinate data migration, system testing, and cutover planning to ensure smooth transitions.
• Partner with QA to define test strategies and acceptance criteria; ensure that integrations are well tested and reliable.
• Work closely with stakeholders in Sales, Marketing, Customer Support, Customer Success, Finance and Accounting to ensure Salesforce meets their operational needs.
• Collaborate with Product, Engineering, and QA teams to guarantee that platform integrations, APIs, and data flows are stable, performant, and aligned.
• Serve as the bridging authority between business processes and technical implementation.
• Manage relationships with implementation partners, integration vendors, and consulting firms.
• Negotiate contracts, SOWs, and performance metrics; ensure deliverables are documented, maintainable, and scalable.
• Lead training, communication, and enablement strategies to drive adoption and reduce friction.
• Monitor adoption, user feedback, and business satisfaction; iterate on the approach post-go live.
• Advocate internally as the face of the transformation, promoting alignment and enthusiasm across the organization.

Benefits

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
• Career and professional development through training, coaching and new experiences.
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed