Director of Organizational Transformation

MedFlight • Columbus, OH

12d • $90,000

About The Position

The Director of Organizational Transformation serves as a leader responsible for designing, driving, and sustaining enterprise-wide improvement initiatives across MedFlight and MedCare. This role brings together quality, performance management, data analytics, process improvement, and project execution into a unified, organization-wide transformation strategy. As a strategic advisor and change champion, the Director ensures that people, processes, technology, and culture are aligned to organizational goals. The position plays a central role in elevating operational performance, fostering innovation, strengthening accountability, and building a high-reliability, data-driven environment. Serving as a member of the Leadership Team, the Director partners with clinical, administrative, and operational leaders to implement scalable solutions, remove organizational barriers, and promote a culture of continuous improvement, safety, and service excellence.

Requirements

• Education: Bachelor’s degree in business, healthcare administration, organizational leadership, project management or related field strongly preferred; degree may be substituted by the equivalent of at least 6 years of combined experience.
• Experience: Minimum 3 years of leadership experience managing large-scale organizational change, performance improvement, or transformation initiatives.
• Demonstrated experience in process improvement, organizational development, or enterprise project management.
• Knowledge of system process analysis, quality/process improvement techniques, design, and integration, at a level of complexity associated with integrating processes across multiple departments of an organization.
• Possess a level of analytical ability to problem-solve, evaluate, plan, and direct process improvement projects and benchmarking activities for all clinical and non-clinical departments.
• Leadership skills and the ability to relate to clinical EMS staff.
• Must possess and maintain a valid driver's license, and an acceptable driving record as determined by our insurance carrier

Nice To Haves

• Certifications: Six Sigma Master Black Belt certification strongly preferred.

Responsibilities

• Develop and refine KPIs and enterprise dashboards to enhance visibility and accountability.
• Ensure accurate, accessible analytics through collaboration with data, IT, and operational teams.
• Build scalable analytics frameworks that support continuous improvement and long-term optimization.
• Lead enterprise-wide improvements using Lean, Six Sigma, Just Culture, and other methodologies.
• Align quality, safety, and performance improvement under a unified strategy.
• Oversee development of policies, standard work, and process documentation
• Coach leaders and teams to enhance resilience and adoption of new processes.
• Align culture with strategic goals and performance expectations.
• Support development and execution of short- and long-term organizational strategy.
• Manage scope, timelines, budgets, and communications for project success.
• Standardize project management practices, tools, and training.

Benefits

• Being part of a mission-driven organization that values integrity, innovation, and teamwork.
• Workingin a collaborative environment that embraces Servant Leadership and Just Culture .
• Opportunities for professional growth and development.
• Comprehensive benefits and competitive compensation.
• A culture that celebrates achievements and prioritizes partner engagement.
• A mission that matters — every shift, every patient, every day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager