Director of Organizational Management

City of Philadelphia • Philadelphia, PA

14d • $110,000 - $120,000

About The Position

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Director, Organizational Management, will serve as a strategic partner to OIT senior technology and engineering leadership, aligning people strategies with business objectives to drive organizational effectiveness, innovation, and growth. You will act as a trusted advisor, leading a full range of organizational initiatives to build a high-performing and inclusive culture for the City’s rapidly scaling technology organization.

Requirements

• Bachelor’s Degree Organizational Management Business Administration, or another relevant field.
• 8+ years of progressive HR experience, with at least 4 years as a senior HR manager or equivalent level HR leader in a technology and government environment is preferred.
• Must be an articulate and persuasive leader who can communicate strategic organizational concepts to a broad range of technical and non-technical staff.
• Must possess an ability to think strategically.
• Strong business acumen and communication skills are needed.
• Possess a results-oriented mindset and the ability to operate effectively in ambiguous situations is beneficial.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Skilled in organizing resources and establishing priorities.
• Strategic planning and advanced leadership skills.
• Ability to foster a cooperative work environment.

Nice To Haves

• A Master's Degree or HR certification (SPHR/PHR) is strongly preferred.
• Experience in supporting technical teams is also preferred.

Responsibilities

• Advise and coach senior technology leaders on complex organizational matters, offering data-driven insights that inform strategic decisions.
• Lead large-scale transformation and workforce structuring initiatives to enhance agility, scalability, and operational efficiency.
• Translate business goals into actionable HR plans, including compensation planning, and succession planning.
• Oversee the performance management process for all 700+ OIT staff, ensuring timely, equitable, and goal-aligned evaluations.
• Collaborate with the CIO and CFO to manage resource planning (PERs) and ensure OIT teams are properly staffed to meet operational demands.
• Partner with the Policy & Compliance Division to ensure all HR practices align with labor regulations and diversity goals.
• Foster a culture of metric-based management and leadership , ensuring that decisions, coaching, and accountability are grounded in measurable outcomes and aligned with organizational priorities.
• Develop and execute citywide recruitment and retention strategies tailored to critical and hard-to-fill roles, in partnership with the Talent Acquisition Specialist.
• Oversee full lifecycle talent management—including forecasting, acquisition, engagement, and succession planning.
• Supervise recruiters and onboarding specialists to ensure consistent, high-quality hiring processes across divisions.
• Ensure onboarding completion rates are tracked and met within 30/60/90-day benchmarks, supporting early engagement and productivity.
• Lead the creation and deployment of training, mentorship, and career progression programs.
• Maintain and evaluate Learning Management System (LMS) usage and performance metrics.
• Oversee the development and implementation of tools that align employee goals with organizational priorities.
• Provide coaching and feedback to managers to strengthen leadership capabilities and foster a culture of continuous learning.
• Promote organizational values into all cultural and engagement strategies.
• Design and implement programs that enhance productivity, collaboration, and satisfaction across the workforce.
• Support employees through organizational change initiatives with empathy and clarity.
• Partner with Communications to strengthen the City’s employer brand and employee value proposition (EVP).
• Supervise HR teams responsible for onboarding and orientation to ensure a seamless and inclusive new hire experience.
• Monitor and analyze workforce data—including retention trends, exit data, and hiring metrics—to guide strategic decisions.
• Track and improve time-to-fill, cost-per-hire, and recruitment efficiency ratios.
• Analyze voluntary turnover and vacancy duration to identify risks and recommend proactive solutions.
• Measure diversity hiring rates and inclusive representation across departments and leadership levels.
• Evaluate training satisfaction, participation, and completion rates.
• Track onboarding completion within 30/60/90-day milestones to ensure early engagement and integration.
• Assess manager satisfaction with recruitment, onboarding, and training support to continuously improve services.
• Track internal promotion rates and leadership pipeline readiness to support succession planning.

Benefits

• We are a Public Service Loan Forgiveness Program qualified employer
• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available

What This Job Offers

• Job Type: Full-time
• Career Level: Director