Sr. Director of HR Operations & Transformation

Fetch

14d•Remote

About The Position

At Fetch, we’re building the most rewarding way to shop. As we continue to scale, our People systems must scale with us. We are seeking a Sr. Director of HR Operations & Transformation to architect and optimize the full employee lifecycle. This is not a maintenance role. This is a builder role. You will treat HR like a high-performance engine, re-engineering everything from onboarding to exit to ensure every touchpoint is seamless, automated, compliant, and built for scale. You will eliminate friction, modernize systems, and create operational clarity that enables our teams to move faster. This role requires both strategic systems thinking and deep operational rigor. You will partner cross-functionally with People leadership, Finance, Legal, and business leaders to ensure our HR foundation supports long-term growth and organizational excellence. This is a full-time role that can be held from one of our US offices or remotely in the United States.

Requirements

8+ years of progressive HR Operations experience
Demonstrated experience leading HRIS implementations or large-scale HR digital transformation initiatives
Strong knowledge of labor law compliance and operational risk management
Proven ability to redesign and scale People processes in high-growth or complex environments
Experience building and maintaining HR systems as a reliable single source of truth
Track record of using data and metrics to measure process improvements and operational impact
Strong cross-functional collaboration and stakeholder management skills

Nice To Haves

Experience in high-growth, tech-enabled, or multi-state environments
Deep expertise in workflow automation and process optimization methodologies
Experience managing payroll and benefits vendors at scale
Background in building data governance frameworks for People analytics
Demonstrated success leading organizational change initiatives
Builder mindset with a strong balance of strategic thinking and hands-on execution

Responsibilities

Architect the End-to-End Employee Journey
Conduct a full audit and redesign of the employee lifecycle including onboarding, benefits, performance cycles, mobility, and offboarding
Eliminate administrative debt and streamline frontline HR operations
Standardize processes to ensure consistency, speed, and high-quality service delivery across the organization
Design employee-first workflows that feel intuitive, modern, and frictionless
Lead Systems, Automation & Data Strategy
Own the roadmap and optimization of our HRIS and integrated People systems, ensuring they serve as the single source of truth
Identify manual and repetitive tasks and replace them with automated, scalable workflows
Drive technology adoption and ensure tools are fully utilized across the organization
Establish strong data governance practices to ensure accurate, compliant, real-time People analytics
Strengthen Compliance & Operational Integrity
Ensure all operational workflows meet local, state, and federal labor requirements while preserving business agility
Modernize and maintain the Employee Handbook and SOPs to ensure clarity, legal soundness, and cultural alignment
Build documentation, controls, and audit-ready processes across People Operations
Lead Transformation & Vendor Strategy
Guide the organization through system and process transformations with clear communication and high-touch change management
Manage relationships with brokers, payroll providers, and HR technology partners to ensure strong ROI and service levels
Partner cross-functionally to embed new processes and drive sustainable adoption