Director of Sales Support

DICKEYS BARBECUE RESTAURANTS INC • Mesquite, TX

9d

About The Position

The Director of Sales Support plays a critical leadership role in driving the efficiency and effectiveness of the sales organization by overseeing all sales support functions. This position is responsible for developing and implementing strategies that enhance sales processes, improve customer satisfaction, and enable the sales team to achieve revenue targets. The Director will lead a team that manages sales operations, analytics, training, and customer service support, ensuring seamless coordination across departments. By leveraging data-driven insights and fostering cross-functional collaboration, this role ensures that sales representatives are equipped with the tools, resources, and information needed to succeed. Ultimately, the Director of Sales Support contributes directly to the company’s growth by optimizing sales workflows and enhancing the overall customer experience.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• At least 7 years of experience in sales support, sales operations, or a related function with a minimum of 3 years in a leadership role.
• Proven experience managing teams and driving process improvements in a sales environment.
• Strong analytical skills with proficiency in CRM systems and sales analytics tools.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and senior leadership.

Nice To Haves

• Master’s degree in Business Administration or a related discipline.
• Experience in a Director-level role within a complex, fast-paced sales organization.
• Familiarity with advanced sales enablement platforms and data visualization tools.
• Demonstrated success in leading change management initiatives and sales transformation projects.
• Knowledge of industry-specific sales processes and compliance requirements.

Responsibilities

• Lead and manage the sales support team, including sales operations, customer service, and sales training functions.
• Develop and implement sales support strategies that align with overall business objectives and drive sales performance.
• Collaborate with sales leadership to identify process improvements and implement best practices to streamline sales workflows.
• Oversee the management and analysis of sales data to provide actionable insights and support forecasting and planning.
• Ensure high levels of customer satisfaction by coordinating with internal teams to resolve issues and improve service delivery.
• Manage the deployment and adoption of sales tools and technologies to enhance productivity and reporting capabilities.
• Develop training programs and resources to continuously improve the skills and knowledge of the sales team.
• Monitor key performance indicators (KPIs) and prepare regular reports for senior management to track progress and identify opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director