Director of Sales - Lifecycle Services

Duravant•Ball Ground, GA

22h•$166,375 - $191,725•Remote

About The Position

The Director of Sales - Lifecycle Services drives revenue growth, profitability, and customer satisfaction by leading post-sale strategies and sales execution for parts, service, and value-add products across operating companies under the Food Automation Group for Duravant. Key responsibilities include driving sales of aftermarket service, parts, and value-add solutions products, ensuring that Operating Companies within the Food Automation Group create sales forecasts, establish value-based pricing of parts and service offerings, develop marketing strategies, assist in managing dealer networks, and improving customer experience. They align service offerings with customer needs and often lead cross-functional teams in sales, operations, and technical support to boost market penetration. Candidates for this position are expected to be conversant with methods and practices of employee supervision, and project and task management. In addition, they are expected to be generally familiar with the technologies used in the various systems sold by the company, and their appropriate applications.

Requirements

Bachelor's Degree in a technical or business field; MBA preferred
10+ Years of work experience; 5 years in a comparable management position
Experience in running a +$200M Lifecycle Services Business
Strong financial acumen and accountability with demonstrated YOY continuous growth of 10 - 15%
Experience and success in developing and launching new lifecycle service products to fuel growth
Demonstrated success of margin expansion through various initiatives
Strong business analysis, problem solving, and strategy development skills
Ability to interact at all levels of the organization, with customers, partners, and Duravant’s Operating Companies
Adopts a holistic systems perspective. Empathize with multiple points of view. Challenges assumptions
High proficiency in building relationships, both internal and external
Strong oral and written communication skills
Ability to build commitment and consensus through effectively influencing others
Ability to travel up to 50% of the time
Knowledge of and proficiency with PC’s – Office 365, CRM and ERP preferred
Strong understanding and experience in operations and logistics
Knowledge of manufacturing and engineering processes

Nice To Haves

MBA preferred

Responsibilities

Provides commercial leadership for all Food Automation Global Aftermarket activities in sales, parts, and value add solutions influencing and driving the Food Automation Lifecycle Services P&L
Responsible for growing Food Automation Lifecycle services revenue and margins YOY through expansion of products and offerings to customers.
Develop and execute strategic plans, annual sales forecasts, and budgets to achieve aftermarket revenue and profit targets.
Communicates and presents critical data, report summaries, market analysis, and strategic recommendations to all levels of the organization.
Is responsible for and continuously looks for methods to grow revenue, increase margin levels and optimize customer satisfaction, while maintaining operational expenses and profitability consistent with budgets.
Drafts, implements, and executes policies, procedures, and performance metrics to facilitate quality customer service experience.
Actively influences other departments to perform their duties in such a way to decrease overall warranty exposure.
Leads in overall product strategy for new and emerging service products in alignment with OC and aftermarket leadership.
Conducts market analysis to develop service products (e.g. contracts, extended warranties, customer training) that are responsive to customer needs and market opportunities. (i.e. Customer Care, Rebuilds, etc.)
Leads and prepares aftermarket product development objectives and schedules for all phases of product development and introduction to market, including development of marketing, sales, engineering, and financial plans, estimates of potential profits, and release to market.
Reviews progress continually throughout product life cycle to ensure attainment of objectives.
Direct and coordinates promotion of aftermarket products manufactured or services performed to develop new markets, increase share of market, and obtain competitive position in industry.
Establishes and manages a strong working relationship and influence across Duravant’s Operating Companies, partners, customers and technical experts across target industries and geographies; including with service leaders, account managers, technical sales.