Director of Sales and Customer Success

Steep Marketing•Centennial, CO

9h•$95,000 - $120,000•Onsite

About The Position

We’re hiring a Director of Sales & Customer Success to partner directly with the CEO and leadership team to help design, lead, and scale our entire relationship organization. This is a leadership opportunity for someone who enjoys building systems, developing people, and creating structures within a growing company. You’ll lead initiatives across sales, customer success, support, and BDR strategy while helping bring clarity, accountability, and process to a fast-moving services business. This role is ideal for a driven, relationship-focused leader who communicates exceptionally well, builds trust naturally, and thrives in an environment where adaptability and initiative matter. At Steep, you’ll join a growing company where the work is dynamic, meaningful, and rewarding — and where your leadership will have a direct impact on the future of the organization.

Requirements

3+ years of leadership experience with a proven ability to build and scale high-performing teams in B2B, marketing, or consultative service environments
Strong operational and process-driven mindset
Skilled relationship builder and communicator who can simplify complex ideas, align teams, build trust with clients, partners, and leadership
Comfortable operating in a fast-paced, founder-led organization while partnering closely with executive leadership
High-integrity, low-ego achiever who leads with empathy, accountability, ownership, and a result-driven mentality

Nice To Haves

Experience building or refining sales and customer success processes within a growing or scaling organization

Responsibilities

Develop and optimize scalable sales and retention processes
Drive growth primarily through existing customer relationships and resale opportunities
Collaborating with Marketing on inbound and outbound growth initiatives
Improve adoption and effectiveness of Marketing Strategy Planning (MSP) programs
Lead the Relationship Team, including Success Coaches, Account Managers, and BDRs
Define team responsibilities, workflows, and accountability structures
Ensure smooth collaboration between sales, support, and outreach functions
Recommend organizational improvements as the company grows
Support high-value client relationships and escalation management
Work closely with the CEO to leverage leadership expertise in training and strategic relationships
Measure retention, resale performance, and MSP adoption
Define KPIs across sales, support, and business development teams
Improve forecasting accuracy and visibility