Director of Rooms
Four Seasons Hotels and Resorts•Nashville, TN
•Onsite
About The Position
Four Seasons Hotel and Private Residences Nashville is seeking a Director of Rooms to lead the Rooms Division and deliver exceptional guest experiences. This role is responsible for overseeing all front-facing and operational departments within Rooms, ensuring service excellence, employee engagement, and strong financial performance.
Requirements
- 5–7 years of progressive Rooms Division or hotel operations leadership experience
- Bachelor’s degree in Hospitality Management, Business Administration, or equivalent experience preferred
- Strong leadership, communication, and problem-solving skills
- Solid financial acumen with experience managing budgets and operational performance
- Experience in luxury hospitality or mixed-use residential hotel environments preferred
- Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location.
Responsibilities
- Lead and oversee Front Desk, Reservations, Concierge, Communications, Housekeeping, Spa/Health Club, Security, Bell, and Driveway operations
- Supervise and develop Department Heads, including hiring, training, performance management, and coaching
- Ensure consistent execution of Four Seasons service standards and resolve guest concerns with professionalism and urgency
- Monitor staffing levels, scheduling, and operational effectiveness across all Rooms Division functions
- Conduct regular inspections to maintain quality, cleanliness, and service standards
- Drive revenue and profitability by managing labor costs, expenses, and collaborating with Sales and Reservations to optimize occupancy and rate
- Build and maintain relationships with guests, residents, and key stakeholders to deliver personalized experiences
- Support budgeting, forecasting, and long-term planning initiatives for the division
- Promote a culture of continuous learning, employee engagement, and career development
- Respond effectively to emergencies and ensure the safety, security, and well-being of guests and employees
Benefits
- Competitive salary and comprehensive benefits package
- Excellent training and development opportunities
- Employee discount for stays at any Four Seasons worldwide
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
- Additional property-specific benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
