Director of Rooms - Graduate by Hilton State College
About The Position
Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Rooms to join their team at Graduate by Hilton State College. Schulte Hospitality Group is an organization whose success is rooted in its service culture, with a mission to exude hospitality, be respectful and authentic, prioritize the needs of internal and external stakeholders, and continuously strive to make a positive impact. They are passionate hoteliers eager to add like-minded people to their rapidly growing team. Joining Schulte Hospitality Group means becoming part of a team committed to an inclusive, employee-focused workplace invested in employee development, aiming to make employees feel engaged, empowered, and excited to grow with the company. They believe their greatest asset is their people and offer a rewarding, fun, and flexible work environment with exciting perks, an atmosphere designed for career growth, and a robust benefit package.
Requirements
- Previous experience in Front Office and Housekeeping operations as a Director or above at a similar size and type of hotel
- Bachelor's Degree in Hospitality Management or Business preferred, or equivalent experience required
- Ability to communicate effectively verbally and in writing
- Demonstrated ability to lead a team
- Excellent attention to detail
- Financial savvy
- Proficient in Microsoft Office products
Nice To Haves
- High level of experience in OnQ, Hilton systems, and Alice preferred
Responsibilities
- Managing rooms budget and financial plan
- Accurately forecasting room's revenue and operating expenses
- Maintaining statistical and financial records
- Planning strategic Front Desk and Housekeeping operations
- Setting and achieving rooms' goals and incentives
- Recruiting, training, and mentoring staff
- Planning work schedules for individuals and teams
- Proactively engaging with guests
- Successfully resolving customer complaints and comments
- Ensuring events and conferences run professionally and to the expectation of the hotel's clients
- Partnering with maintenance for repairs
- Maintaining professional relationships with contractors and suppliers
- Carrying out inspections of rooms and services
- Ensuring compliance with licensing laws, health and safety, and other statutory regulations
- Work with colleagues to deliver inspirational service to guests and associates
Benefits
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match
- Paid Parental Leave
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
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What This Job Offers
Job Type
Full-time
Career Level
Director
