Director of Rooms - Full time

Four Seasons Hotels and Resorts

1d • Onsite

About The Position

Four Seasons is seeking a Director of Rooms to lead the Rooms Division at their iconic five-star and five-diamond resort in Maui. This role is responsible for delivering exceptional guest experiences while driving operational excellence across all Rooms Departments. The ideal candidate is a strategic, hands-on leader with a deep understanding of luxury hospitality, a passion for culture, and a proven ability to inspire large and diverse teams. This position reports to the Resort Manager.

Requirements

• Prior experience as Director of Rooms or Senior Rooms Division leader
• Minimum of 4 years’ experience in luxury or five-star hotels/resorts
• Proven success managing large teams across multiple departments in a high-volume, luxury environment
• Exceptional interpersonal, communication, and leadership skills
• Digital fluency, proficiency in Opera and technological acumen, with the ability to thoughtfully integrate technology into luxury service environments while preserving high-touch, personalized guest experiences.
• Ability to read, write, speak, and understand English fluently, ensuring clear communication with guests, colleagues, and leadership.

Responsibilities

• Provide strategic and operational leadership for 300 employees in the Rooms Division consisting of the following departments: Guest Experience, Front Office, Guest Services, Reservations, Communications, Concierge, Club Lounge, Housekeeping, Laundry and Kids of All Seasons.
• Lead and oversee a full guest room renovation scheduled for this year, supporting and guiding the team through change while partnering with ownership, design, and construction to ensure on-time, on-budget delivery and a seamless guest experience.
• Partner with the Planning Committee to develop and execute short and long-term operational strategies. Champion continuous improvement initiatives, including service innovation, technology integration, and sustainability practices.
• Lead, mentor, and develop department heads and managers; foster a culture of accountability, collaboration, and service excellence.
• Serve as an ambassador of the resort, maintaining a visible and engaging presence throughout the property, actively connecting with guests and driving guest experience metrics, including satisfaction scores, loyalty engagement, and service recovery outcomes.
• Ensure the highest standards of luxury service, cleanliness, and guest satisfaction through regular oversight and personal inspection of guest rooms, public areas, and back-of-house spaces, ensuring full alignment with Forbes Five-Star standards.
• Collaborate cross-functionally with Food & Beverage, People & Culture, Engineering, Sales & Marketing, and Finance to ensure seamless resort operations.
• Oversee the full Rooms Division financial performance, including staffing, labor management, scheduling, payroll, budgeting, and expense control for labor, supplies, and equipment. Ensure financial goals are met, while maintaining strong partnerships that support guest service standards and financial targets.

Benefits

• Competitive salary & wages
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees