Director of Rooms

AccorHotel•Austin, TX

21h•Onsite

About The Position

Fairmont Austin, a luxury property with 1,048 guestrooms and suites and over 140,000 square feet of meeting and event space, is seeking a Director of Rooms. This role is an opportunity to be part of an innovative and passionate hotel team in a rapidly growing market. Accor, the company, emphasizes supporting employee growth, learning, and ensuring work brings purpose to life, offering limitless possibilities for career development. The company culture encourages employees to 'Do what you love, care for the world, dare to challenge the status quo!'

Requirements

Proven ability to effectively lead, motivate, coach, and develop your team.
Strong guest service orientation and training skills background.
Highly motivated, organized, goal and results-oriented individual who thrives under pressure.
Effective tracking and follow-up skills.
Strong presentation and public speaking skills.
Comprehensive knowledge of Front Office and Housekeeping operations, policies, procedures, and Expense management.
Operational knowledge of Excel, Word, PowerPoint.

Responsibilities

Consistently offer professional, engaging, and friendly service.
Contribute as a Member of the Hotel Executive Committee.
Demonstrate commitment to Leadership, Guest Service excellence, and the Brand Promise.
Provide coaching and mentoring to Leaders and Colleagues, creating an environment for them to exceed guest expectations and offering career development paths.
Lead by example.
Oversee the smooth and efficient operation of Valet, Front Office (Front Desk, Royal Service, Concierge & Guest Services), Guest Experience, Fairmont Gold, and Housekeeping.
Establish and monitor effective goals and measurements for the Division using the Performance Management Program (PMP).
Proactively engage in recruitment, selection, training, mentoring, and development of Leaders and Colleagues to ensure a pipeline of Rooms Division talent for promotion within the Hotel and brand.
Ensure brand standards (including Loyalty & LQA), Forbes Travel Guide, and service standards are in place, maintained, embraced, audited, improved upon, and celebrated.
Review industry trends for new and innovative product and service opportunities.
Ensure Guest and Colleague concerns are resolved satisfactorily in a professional and timely manner, fostering a sense of ownership across departments.
Act as a Customer Service Champion, leading all Rooms Division departments to monitor, engage, support, and embrace Voice of the Guest & Social Media Guest Satisfaction results to ensure a consistent focus on improvement.
Be an active participant and leader for all Rooms and public area Capital & Renovation projects.
Actively participate in Health & Safety and all colleague committees, focusing on enhancing culture for hotel colleagues and leaders.
Be a key active participant on the hotel Revenue Management Team, focusing on revenue and inventory management practices to maximize revenues for the Hotel and Owners.
Maximize revenues and ensure effective cost control.
Utilize labor management tools (Watson) and tactics to ensure optimal staffing levels.
Be responsible for Crisis management and BCP plans for the Division, and be an active member of the hotel crisis management team.
Develop annual & monthly Operational & Capital Budgets & Forecasts, including expenses, staffing levels, and productivity.
Be involved in the development and execution of the Hotel Strategic Plan.
Ensure effective and timely interaction with all Hotel departments, including participation and representation in hotel-wide meetings/committees.
Ensure representation of the division on the hotel environmental committee, adherence to environmental initiatives, and implementation of new environmental opportunities.
Maintain excellent relationships with business partners and the community.
Perform other duties & responsibilities as assigned.