Director of Rooms

HEI Hotels and Resorts•Lahaina, HI

1d•Onsite

About The Position

Support General Manager in managing all aspects of the Rooms Department including Front Office, Guest Services, Housekeeping, and Laundry in order to achieve the guest satisfaction, operating and financial goals of the owner. As a member of the Executive Committee for the property, the Director of Rooms is expected to help create and execute the financial objectives of the hotel.

Requirements

Minimum 3 years of management experience, preferably in both rooms and FandB.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Able to resolve guest, supervisor, and associate conflicts.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Supervise all Rooms Department Managers on daily, weekly, monthly, and annual action plans related to property strategic plan.
Communicate, both verbally and in writing, to provide clear direction to staff.
Help realize and contribute to Rooms Standard Operating Procedures and Policies.
Develop and execute Room’s division budget and revenue forecasts.
Develop and implement controls for expense management.
Utilize labor management tools to schedule and control labor costs.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.