Director Of Rooms

Pyramid Global Hospitality•Wesley Chapel, FL

2d•Onsite

About The Position

Pyramid Global Hospitality is a company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Their commitment to a People First culture is reflected in their approach to employee development, employee benefits, and their dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help their people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation’s preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting this upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.

Requirements

Bachelor’s degree in hospitality management or related field.
5+ years of experience in hotel operations or a similar role.
Strong leadership, communication and problem-solving skills.
Expertise in front office operations.
Ability to work flexible hours; including weekends and holidays.

Responsibilities

Oversee the daily operations of front office, housekeeping and guest services to ensure efficiency and guest satisfaction.
Ensure smooth coordination between departments to enhance the overall guest experience.
Conduct regular inspections of guest rooms and public areas to uphold cleanliness and quality standards.
Monitor guest feedback and implement service improvements.
Establish and enhance service standards that align with the hotel’s brand.
Monitor room revenue, occupancy and financial reports to identify areas for improvement.
Collaborate with revenue management to optimize pricing strategies and room inventory.
Recruit, train and coach associates to maintain high performance and service standards.