Director of Rooms

Sonesta International Hotels Corporation•Royal Sonesta Cambridge, MA

10d•Onsite

About The Position

This is a fantastic opportunity to join the Leadership Team as Director of Rooms for the 400-room, four-diamond Royal Sonesta Boston hotel, located steps from the Charles River in Cambridge, just minutes from downtown Boston. The role is for a Guest Focused Leader who thrives in a bustling environment, welcoming the challenge and complexity of working within a large enterprise. The ideal candidate thoroughly understands rooms operations and wants to grow their career to the next level. As Director of Rooms, you will have the opportunity to apply your knowledge, strengthen your leadership skills, and increase your understanding of hotel operations.

Requirements

Minimum of 5-7 years of Rooms Division Leadership experience.
A four year college degree or equivalent education or experience is required.
Four to five years experience in a related position.
Must be able to read, write, and verbally communicate effectively and professionally in English with associates, guests, and leadership.
Must be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism.
Will regularly use a computer and different software.

Nice To Haves

Knowledge of OPERA is a plus.

Responsibilities

Oversee rooms and related area operations, including Front Office, Guest Services, and Housekeeping, to ensure a safe, comfortable environment for guests.
Get out from behind the desk to observe guest experiences and staff interactions.
Actively listen and transform problems into solutions, making it right for the guest and opening channels for associates.
Build and foster a strong team, creating an environment that is engaging, where motivated people want to join, learn, do their best, and advance.
Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
Keep a pulse on operational and financial performance.
Actively participate in the budget process, and accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience.