Director of Robot Parts & Warranty

ABB•Auburn Hills, MI

8d•Hybrid

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment. This Position reports to: Business Manager - Commercial and Operations The Director of Robot Parts & Warranty is a customer-focused leadership role that drives the aftermarket parts and warranty process for Robotics customers. Full strategic planning, operating, manufacturing, procurement, marketing, and P&L responsibility for the spare parts function. Engages team members locally and globally to provide world class customer service while balancing business KPIs. Coordinate and advise with the global Customer Service organization pertaining to regional and national impacts of global strategy. The work model for the role is : #LI-Hybrid in Auburn Hills, MI

Requirements

Bachelor’s Degree, preferably in Business, Supply Chain, International Trade, or similar field.
8+ years of proven experience of customer support, parts replacement/ aftermarket, inventory, trade, tariffs, warranty.
Experience managing service-level agreements (SLAs), lead-time commitments, and customer escalations.
Deep expertise in spare parts planning and forecasting, including demand variability, installed base modeling, and criticality-based stocking.
Strong background in inventory optimization (e.g., safety stock, obsolescence management, multi‑echelon inventory concepts).
Demonstrated success in standardizing and improving parts processes (order fulfillment, returns, warranty, reverse logistics)
Available to travel up to 20% - local and internationally.
Applicants must possess appropriate work authorization to work permanently in the United States

Nice To Haves

MBA or Advanced Degree preferred

Responsibilities

Own full P&L for U.S. robot parts business, including orders, revenue, and EBITA performance.
Lead Customer Service Quality & Customer Experience (QCE), driving continuous improvement through Lean Six Sigma methodologies.
Direct strategic planning, budgeting, forecasting, and management reporting to support business performance and growth.
Build, lead, and develop high-performing teams; oversee talent management, organizational development, and day-to-day operational direction.
Guide and approve key operational activities including pricing/quotes, margin and credit approvals, and resolution of complex customer issues.
Oversee customer consignment and spare parts agreements, including offer approvals, audits, and lifecycle management; own spare parts KPIs across order management and inventory planning, including productivity, cost, service levels, OSAT, inventory value, and DSO.
Drive customer satisfaction through on-time delivery, product availability, quality, and proactive engagement; lead complaint resolution and aftermarket sales negotiations.
Manage supplier relationships with PRUs and key local partners; establish and maintain strategic supplier partnerships.
Optimize working capital (inventory value/turns) and lead order-to-cash execution; partner on business development initiatives and large deal pursuits while collaborating with global teams on strategy and compliance.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.
Salaried exempt positions are provided vacation under a permissive time away policy.